Staff Service Designer
Staff Service Designer
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Job Title : Staff Service Designer
Experience : 9-12 Years
Location : Pune
Key Responsibilities:
- Skilled in qualitative and quantitative research planning and leading user studies to uncover insights that inform user-centered service design.
- Create service blueprints and journey maps to visualize touchpoints and processes ensuring a seamless user experience throughout.
- Design services that seamlessly connect front-stage and back-stage elements for efficient delivery using systems thinking to understand and address interrelated components.
- Collaborate with product teams developers and business partners to ensure service improvements align with business goals and are practical while also contributing to strategy and business cases.
- Create and test service concepts prototypes and frameworks to validate ideas and ensure practical user-centered designs.
- Skilled in leading workshops with designers product teams and cross-functional partners to align on the problem space users and end-to-end journey.
Requisites:
- Significant experience as a Service Designer or similar role
- Strong understanding of user-centered design principles.
- Ability to work effectively in a cross-functional team environment.
- Strong analytical and problem-solving skills.
- Familiarity with systems thinking and its application in service design.
Spring
Employment Type
Full Time
Key Skills
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