Client Service Associate
Client Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
SharpContra is seeking a detail-oriented and client-focused Client Service Associate to join our dynamic team in San this role you will be the first point of contact for our clients providing assistance resolving inquiries and ensuring a seamless experience. You will support internal teams and help maintain strong client relationships through excellent communication and organizational skills.
Responsibilities
Serve as a primary liaison for clients addressing questions and resolving concerns promptly
Maintain accurate records of client interactions and service requests
Support account managers with administrative and operational tasks
Assist in onboarding new clients and ensuring documentation is complete
Monitor service delivery and follow up on outstanding issues
Identify opportunities to enhance client satisfaction and improve service processes
Prepare and distribute client reports and summaries as needed
Qualifications :
Qualifications
Bachelors degree in Business Communications or related field (or equivalent experience)
12 years of experience in client service account support or administrative roles
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Proficient in Microsoft Office Suite and CRM tools
Problem-solving mindset with a customer-first approach
Ability to work independently and as part of a collaborative team
Additional Information :
Benefits
Competitive salary: $53000 $63000 annually
Opportunities for professional growth and internal advancement
Health dental and vision insurance
Paid time off and holidays
401(k) plan with company match
Ongoing training and development programs
Supportive and inclusive team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
