Customer Service Agent
Customer Service Agent
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Job Description
Job Description
We are looking for a professional and motivated Customer Service Agent to join our team in Houston TX. The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and ensuring a high level of satisfaction through clear communication and support.
Responsibilities
Respond to customer inquiries via phone email and live chat
Provide accurate information about our products and services
Resolve customer concerns in a timely and professional manner
Document customer interactions and update records accordingly
Work collaboratively with internal departments to address customer needs
Maintain a positive empathetic and professional attitude at all times
Identify and escalate complex issues to the appropriate channels
Qualifications :
Qualifications
High school diploma or equivalent required; associate degree preferred
Minimum 1 year of experience in a customer-facing role
Excellent verbal and written communication skills
Ability to multitask and remain calm under pressure
Strong problem-solving abilities and attention to detail
Proficiency in using customer support software and basic computer applications
Reliable punctual and team-oriented
Additional Information :
Benefits
Competitive salary: $59000 - $66000 per year
Opportunities for career growth and professional development
Comprehensive health dental and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
Ongoing training and mentorship programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
