Service Desk Manager (On-Site - REF1836G)
Service Desk Manager (On-Site - REF1836G)
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
- Provides USSF SpOC EIS NIPRNet and SIPRNet Service Desk support for approximately 14000 end-users for USSF EIS application issues sites and permissions.
- Provides EIS Service Desk support to USSF organizations and users.
- Provides Tier 0 and 1 support for NIPRNet and SIPRNet SharePoint as well as NIPRNet and SIPRNet ETMS2 for USSF Users.
- Provides Tier 1 support for USSF users of the AFNet SharePoint site.
- Provides customer support with access to USSF SharePoint and records Service Desk tickets in a SharePoint-based ticketing system.
Primary Duties & Responsibilities:
- Assists customers with troubleshooting and resolving SharePoint issues and problems.
- Assists USSF customers with all other SharePoint tools.
- Documents all calls and emails for assistance in the appropriate SharePoint Trouble Ticket Tracker.
- Responds to all NIPRNet telephone calls voicemails and/or emails within 1 hour for NIPRNet and 2 hours for SIPRNet during duty hours or within 2 hours of the beginning of the next duty day.
- Assists customers with troubleshooting and resolving ETMS2 issues on SIPRNet and NIPRNet.
- Assists with ETMS2 account setup for NIPRNet and SIPRNet.
- Obtains customers ETMS2 licensed user credentials on NIPRNet and SIPRNet ETMS2 sites as needed.
Qualifications :
Experience:
- Experience with SIPRNet/NIPRNet SharePoint and TMT platforms.
- Strong troubleshooting communication and time-management skills.
Highly Desired Skills:
- Must have excellent telephone skills and possess excellent time management skills.
- In-depth knowledge of the USSF SharePoint-based environments sites and tools.
- Ability to effectively communicate technical issues and status with all levels of military and civilian personnel within the USSF.
Education/Certifications:
- Bachelors degree in Computer Science Systems Analysis or related field and 5 years of relevant experience (Substitutions: Associates degree 8 years OR HS diploma 10 years experience).
- DoD 8570 IAT Level II Certification (e.g. CompTIA Security CE)
- SharePoint System Administration Certificate of Training
Clearance Requirements:
- Active Secret Clearance is required to be considered for the position.
- Must be a US Citizen.
Starting salary range:
- $85000 - $103000 annually depending on experience.
Citizant offers a competitive benefits package including:
- Medical dental and vision insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
Additional Information :
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
