Team Lead Rider Engagement
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Job Description
Role Summary
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and execute a plan to fill performance related gaps
Whats On Your Plate
Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for the allocated zones
Lead a Team of Rider Coordinators and/or Rider Captains
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
Inventory management and usage compliance of Rider equipments
Groom rider quality (behaviour appearance professionalism presentational etc)
Setting up a performance improvement plan to improve performance of low performing riders
Reduce rider complaints originating from customers
Monitor riders performance on individual level and responsible for coaching/warning riders
Audits fleet appearance & rider behaviour via on ground visits
Qualifications :
2-3 years of experience in food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc
Strong communication skills written and verbal. EnglishKurdish and Arabic
Influencer and a negotiation with good public speaking and presentation skills
People management skills: Experience of managing bigger group of people
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
