Communication Specialist
Communication Specialist
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1 Vacancy
Job Description
The incumbent will play a pivotal role in connecting our projects with the communities we serve. Through effective communication and a commitment to understanding the unique characteristics of each community the incumbent will champion public awareness and promote the programs initiatives are met with understanding trust and collaboration.
You will join our Construction Management Department
As our new Communication Specialist you will be part of the Construction Management team that support project delivery of Rambolls Municipal Water/Wastewater Infrastructure construction projects. Your key tasks and responsibilities include:
- Call and Inquiry Management: Answer incoming calls positively escalate when needed and offer voicemail options.
- Email and Voicemail Processing: Respond to customer emails and voicemails prioritizing urgent messages.
- Ticketing System Utilization: Manage customer inquiries using a ticketing system following priority ranking for issues.
- Follow-Up Process: Maintain a follow-up procedure collaborating with team members to resolve issues promptly.
Qualifications :
Your starting point for constant growth
From the moment you join Ramboll we will support your personal and professional development so that you grow with the company. For this role we believe your starting point is:
- High school diploma.
- 1-3 years of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Proven ability to manage high-volume calls and emails efficiently.
- Proficiency in using customer service management tools and systems.
- Strong organizational skills and attention to detail.
Additional skills certifications and qualities that will help you succeed in this role include:
- Bachelors degree in a related field.
- Prior experience in community outreach public health or related fields.
- Multilingual.
Additional Information :
Ramboll in Americas
Founded in Denmark Ramboll is a people company that has over 2000 experts working across more than 60 offices in the Americas applying their passion to deliver innovative solutions across Buildings Transport Energy Environment & Health Water Management Consulting and Architecture and Landscape. As a company we are committed to reducing our environmental impact contributing to a cohesive society with equal rights and opportunities for all and fostering a culture of excellence enjoyment and equal opportunities for all our employees. We invite you to contribute to a sustainable future working in an open collaborative and empowering culture.
Our Commitment to Sustainability
Responsible business conduct and sustainable practices have been part of Rambolls DNA since the companys inception. Today these principles are an integral part of Our Mission and services and are formalized through our systematic work with the UN sustainable development goals. We are dedicated to taking a leading role in sharing best practices and creating value for clients by delivering solutions that are environmentally economically sand socially sustainable. We have also committed to ambitious targets to maximize our own sustainability performance and set the industry benchmark.
How to apply
Apply online. Attach your CV cover letter and relevant documents showcasing why you are the right fit for the role and when you are available to start. We look forward to receiving your application.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
