Senior Sales Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Sales Strategy & Planning:
- Develop and implement strategic sales plans to achieve revenue targets for rooms meetings events and food & beverage within the luxury market.
- Identify and target new business opportunities including corporate MICE (Meetings Incentives Conferences and Exhibitions) leisure and group markets.
- Monitor competitor activity and industry trends to identify new opportunities and adjust strategies as needed.
- Collaborate with the Director of Sales to align sales efforts with overall hotel objectives.
Client Relationship Management:
- Cultivate and maintain long-term relationships with key clients including corporate accounts event planners travel agencies and VIP clients.
- Serve as the primary point of contact for key accounts handling negotiations contracts and follow-ups.
- Ensure personalized and high-touch service for luxury clients addressing their unique needs and preferences.
- Conduct regular client meetings and events to deepen relationships and maximize revenue opportunities.
Sales Execution & Lead Generation:
- Generate and qualify new leads to expand the hotels client base.
- Meet or exceed individual and team sales targets for room nights events and revenue.
- Participate in industry events conferences and trade shows to network and attract new business.
- Collaborate with the marketing team on promotional campaigns advertising and brand initiatives to drive visibility and leads.
Team Collaboration & Support:
- Work closely with the Revenue Management team to ensure proper pricing availability and inventory management for sales.
- Coordinate with the operations team (front office catering F&B etc.) to ensure the seamless execution of client events and bookings.
- Mentor and support junior sales team members providing guidance and leadership.
- Ensure that all proposals contracts and correspondence are executed in a timely and professional manner.
Reporting & Administration:
- Prepare and present sales reports forecasts and performance analysis to senior management.
- Track and manage sales leads and opportunities using CRM systems (e.g. Opera Salesforce Delphi).
- Ensure accurate records of all client interactions leads and bookings.
- Maintain up-to-date knowledge of market conditions competitor offerings and industry best practices.
Requirements:
- Education: Bachelors degree in Hospitality Business Administration Marketing or a related field. A Masters degree or industry certifications (e.g. CHME CMP) is a plus.
- Experience: Minimum of 57 years of experience in sales within the luxury hotel or hospitality industry with a proven track record of achieving sales targets and managing key accounts.
- Skills:
- Exceptional sales and negotiation skills particularly within the luxury market.
- Strong understanding of the hotel industry including MICE and leisure segments.
- Proficiency in CRM systems hotel sales software (e.g. Opera Delphi) and Microsoft Office Suite.
- Fluent in English; additional languages are highly desirable.
- Ability to think strategically and creatively with excellent problem-solving skills.
Key Competencies:
- Leadership: Ability to lead by example providing guidance and support to the sales team.
- Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
- Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.
- Time Management: Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
- Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
- Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.
Qualifications :
Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills both written and verbal are required
Strong interpersonal and problem-solving abilities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
