Chief Concierge for Fairmont the Red Sea
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Salary Not Disclosed
1 Vacancy
Job Description
Fairmont the Red Sea is seeking an exceptional Chief Concierge to join our luxury resort in the breathtaking destination of Umluj Saudi Arabia. As the leader of our concierge team you will be responsible for delivering unparalleled guest experiences and setting new standards in luxury hospitality.
- Lead and inspire a team of concierge professionals ensuring the highest levels of guest satisfaction
- Develop and implement innovative concierge services and programs to enhance the guest experience
- Serve as the primary point of contact for VIP guests and handle their special requests
- Cultivate and maintain relationships with local vendors attractions and service providers
- Oversee the creation and maintenance of a comprehensive guest information database
- Manage departmental budgets schedules and performance metrics
- Collaborate with other departments to ensure seamless guest experiences across the resort
- Stay informed about local and regional events attractions and cultural activities
- Continuously seek opportunities to improve service quality and operational efficiency
- Mentor and train team members to uphold Fairmonts exceptional service standards
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum 5-7 years of experience in luxury hospitality with a proven track record in concierge services
- Les Clefs dOr certification preferred
- Exceptional leadership skills with the ability to motivate and develop a high-performing team
- Outstanding customer service skills and a passion for exceeding guest expectations
- Excellent communication and interpersonal skills with the ability to interact effectively with guests team members and external partners
- Strong problem-solving and decision-making abilities
- Proficiency in hotel management software and technology
- Fluency in English; additional language skills are highly valued
- In-depth knowledge of the local area attractions and Saudi Arabian culture
- Demonstrated ability to manage budgets and improve operational efficiency
- Flexibility to work varying shifts including weekends and holidays
Additional Information :
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination scheduling and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
