Mandarin Customer Service Associate (Entry Level)
Mandarin Customer Service Associate (Entry Level)
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Salary Not Disclosed
1 Vacancy
Job Description
- Take responsibility: Receives and professionally respond to user inquiries and requests offer premium services in your daily contact with automobile customers handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
- Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution keep detail oriented documents regarding problems and solutions for reference
- Conscientious coordination: Keep customer updated of case status and resolution times
Qualifications :
- Personality: team player strong customer service attitude pro-active positive can do attitude and stress resistance in emergency situations
- Knowledge and experience: Minimum 6 months experience in customer service. Line of Business: Mobility Services
- Working practice: strong attention to details quality-conscious and results-driven
- Languages: Fluent communication skills (oral and written) in Mandarin and Business English
- Education: Bachelors degree in any field
- Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends) holidays and working on-site
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
