Junior English Social Media Specialist in Porto
Junior English Social Media Specialist in Porto
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Start Date: 30 January
Job Type: Full-time
Work Schedule:
- Monday to Sunday 24/7 operations
- Rotational shifts (8 hours per day)
- 40 hours per week
- 2 rotational days off per week
Key Responsibilities:
- Handle customer inquiries via phone email and chat in a timely and professional manner.
- Provide accurate information regarding products services and policies.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Document and track customer interactions in the system.
- Collaborate with internal teams to address customer concerns.
- Maintain a high level of customer satisfaction and ensure a positive customer experience.
Requirements:
- Fluency in English (C2 level or native proficiency) is mandatory.
- Excellent communication and interpersonal skills.
- Ability to work in rotational shifts including weekends and night shifts.
- Strong problem-solving abilities and attention to detail.
- Previous experience in customer support is a plus but not required.
- Proficiency in using computers and customer support tools.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and ongoing support.
- Career growth opportunities within the company.
- A dynamic and multicultural work environment.
Employment Type
Full Time
Key Skills
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