German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus
German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus
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Job Description
Launch Your Journey in E-Commerce Support!
Step into a dynamic collaborative environment where empathy meets accuracy in every digital customer interaction. If youre proactive attentive to detail and committed to delivering top-tier service this non-call-based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support youll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
- Respond to customer inquiries with professionalism and warmth primarily through digital channels
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Resolve issues for buyers sellers and creators including tracking orders handling refunds and navigating platform tools
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Guide users through platform features like cancellations returns and account updates
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Work cross-functionally with internal teams to deliver timely and accurate support solutions
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Escalate challenging or sensitive issues appropriately and efficiently
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Consistently meet quality benchmarks and turnaround expectations
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Offer clear solution-focused guidance to enhance the customer journey
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Stay current on platform policies feature updates and e-commerce best practices
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step Apply today and be part of a team that values innovation and excellence!
Employment Type
Full Time
