Residential HVAC Field Supervisor
Residential HVAC Field Supervisor
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Job Description
Position Title: Field Supervisor (Residential/Light Commercial)
Reports To: General Manager
Status:Full-time Regular position
Category:HVAC
Location Name:Gordons Service Experts
Location Address: 12354 S Sunnylane Rd Oklahoma City OK 73160
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
Supervises technicians and helpers who are installing maintaining and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs assists technicians with unusual or difficult assignments trains and coaches employees ensures that safety rules and practices are followed and conducts quality-control checks on completed work. As needed due to staffing and customer needs performs service maintenance and installation work. Work is performed under the direction of the General Manager.
Key Responsibilities:
- Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
- Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service and company products and services; reinforcing safety rules and practices and current and future goals and objectives.
- Assists technicians with major unusual or difficult assignments and/or problems. Conducts quality- control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes expected workmanship and efficiency and effectiveness.
- Trains employees on technical skills company processes and procedures and safety rules and practices
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Ensures company property vehicles and tools are being used maintained and properly accounted for
- Represents the company professionally honestly and ethically in all business matters and activities
- Ensures that the company vehicles are properly stocked that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed completes material requisition forms and other related administrative activities.
- Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies procedures and processes; safety rules procedures and practices; and the implementation of company initiatives
- Serves as a resource to the sales staff on technical issues regarding products and services
- Assists the General Manager with administrative tasks and other duties as needed or assigned
- As needed to meet customer needs performs service maintenance and installation work
- Performs similar/other duties as needed or assigned
Desired Skills and Qualifications:
- High school diploma or GED with additional training and 5 plus years experience in HVAC with technical training certification required
- Demonstrated basic leadership skills
- Demonstrated ability to train others in technical skills and effective customer service
- Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Advanced skills in servicing heating air conditioning and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various service projects
- Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical refrigerant and duct systems on HVAC equipment
- Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision
- Proficient and able to install a basic duct fitting
- Advanced skills in troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with no supervision.
- Ability to calculate heat gain and loss on buildings using approved methods
- Effective communication skills to communicate with customer and resolve customer issues complaints or concerns
- Effective and efficient time-management and organizational skills
- Valid drivers license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.
- Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
What Do We Offer You as a Service Experts Employee
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance for you and options you can elect for your family
- Short-term and Long-term disability insurance options that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice pet insurance health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience:
Manager
Employment Type
Full Time
