Department Manager Customer Interaction Technology, Innovation & AI (m/f/d)
Department Manager Customer Interaction Technology, Innovation & AI (m/f/d)
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Salary Not Disclosed
1 Vacancy
Job Description
Your Tasks
- Leading a global cross-functional team across Customer Experience and Customer Care ensuring strategic alignment and operational excellence
- Taking ownership of the end-to-end strategy for technology AI solutions and innovation initiatives in both customer experience and care areas
- Driving project management and ensuring the effective execution of strategic programs
- Overseeing business analyses and performance insights to guide product and service improvements
- Managing senior stakeholders and ensuring transparency collaboration and communication across business and technology teams
Your Profile
- Proven leadership experience inCX Customer Care or adjacent tech-driven domains
- Strong strategic mindset with hands-on expertise in AI technology platforms and project delivery
- Deep business understanding in retail wholesale or service environments with strong analytical and commercial acumen
- Skilled in stakeholder management cross-functional leadership and navigating complex delivery setups
- Entrepreneurial impact-driven personality with a passion for innovation and customer value
About Us
This international team is focused on Customer Experience Intelligence and Care working across areas such as Service Design Feedback Management Contact Centers Market Research and Customer team designs implements and improves the technologies that power daily interactions with serves as the working language and the ideal candidate (m/f/d) thrives in a global environment and enjoys working at the intersection of technology and customer experience.
Additional Benefits
Job Infos
Location:Ingolstadt
MediaMarktSaturn Retail Group
Department:HQ - Customer Experience & Customer Care
Entrylevel:Management Level
Type of Employement:Full Time
Working Hours:375
Persona:Job Requisition HQ Manager
Recruiter:Lea Theresa Ellerich
Recruiter:Lea Theresa Ellerich
Required Experience:
Manager
Employment Type
Full Time
