Senior Analyst, CE | Growth and Transformation
Senior Analyst, CE | Growth and Transformation
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Job Description
Our Growth and Transformation team is looking for a Senior this role youll work with RV business leaders partnering with Fortune 500 partnerships and interacting with Growth Media SEO Customer Experience Creative and Engineering disciplines through iterative experience optimization. Youll deep dive into visitor behavior and performanceadvanced analyticsandaudience segmentation and help ideate new features and tools that enhance the customer experience.
This role is required to operate out of the Charlotte NC area on a hybrid schedule (Tuesday through Thursday in office).
Work Experience
What Youll Do:
- Operate as an owner utilizing data and a deep understanding of our users to identify areas to optimize and to develop solutions that enhance the experienceuser engagementand performance of the site.
- Lead a team of associates to implement site testing initiatives and user-centric product features to streamline the customer experience and drive value to the business.
- Work directly with Engineering and Creative teams to define features communicate tracking requirements and create a site experience strategy & roadmap to bring your ideas to life.
- Gain valuable experience leading initiatives transparent to internal executives as well as external stakeholders.
- Communicate timelines goals and performance to diverse audiences including engineers content writers digital designers fellow analysts and senior leaders.
- Building new things that are cool interesting at the cutting edge of technology
- Drive growth in and contribute to the strategic direction of our RVGT Consumer Experience team.
What We Are Looking For:
- 3 years of experience with a proven track record of success in meeting performance goals in Customer Experience or Digital Operations.
- Experience in leading a team and developing talent through coachingmentorshipand direct management.
- Strong in data manipulation & analysis usingExcel.
- Strong inSQL(Redshiftpreferred) anddata visualizationtools (Tableau Looker etc)..
- Strong understanding of statistical significance and robusttest analysis.
- Experience synthesizing data into actionable insights building product roadmaps and communicating recommendations to all levels of leadership.
- Strong team player with ability to communicate effectively across functional teams to drive priorities anticipate pitfalls and raise issues before they become project blockers.
- Excellent organizational and communication skills.
- Passionate about understanding customer behavior and improving the quality of interactions.
- Desire to work hands-on in an entrepreneurial performance-based analytically driven and fast-paced environment.
Compensation
Cash Compensation Range: $00 bonus
*Note actual salary is based on geographic location qualifications and experience.
Additionally the following benefits are provided by Red Ventures subject to eligibility requirements.
- HealthInsuranceCoverage (medical dental and vision)
- LifeInsurance
- Short and Long-Term DisabilityInsurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
Who We Are:
Founded in 2000 Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses strategic partnerships and proprietary technology including Bankrate Lonely Planet The Points Guy BestColleges and more. Together RV helps millions of people worldwide make lifes most important decisions accelerates digital adaptation and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information throughout the decision-making process to transactions. Headquartered south of Charlotte NC Red Ventures employs thousands of people across the US and Puerto Rico with international offices in the UK and Brazil. For more information visit and follow @RedVentures on social platforms.
At Red Ventures we believe diverse inclusive teams are better. To help you better understand our core values and beliefs we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
We offer competitive salaries and a comprehensive benefits program for full-time employees including medical dental and vision coverage paid time off life insurance disability coverage employee assistance program 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a persons merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process please contact
If you are based in California we encourage you to read this important information for California residents linked here.
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Required Experience:
Senior IC
Employment Type
Full Time
