Field Service Coordinator
Field Service Coordinator
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Overview of responsibilities: bidding quotes customer service experience. Hybrid work option. Local candidates only
Qualifications:
Qualifications:
- Bachelors degree in Business preferred or equivalent combination of education and experience.
- Construction or general contractor experience is a plus.
- Direct experience estimating or bidding such work is also a plus
- Ability to type a minimum of 50 words per minute with an accuracy of at least 90%.
- Proficient in using Microsoft Outlook Teams Word Excel and PowerPoint.
- Industry background in construction plumbing electrical HVAC and has worked in the field and an office setting.
- Experience with bidding quotes problem-solving ordering parts and customer service.
- Experience with field service tech deployment into the field.
- Ability to read blueprints.
- Ability to deal effectively with discounts percentages proportions and currency conversion.
- Ability to read and analyze business information.
- Presentation and customer service interaction skills.
- Responsibilities of the Field Service Coordinator:
- Fully support the service business and opportunities throughout the Americas.
- Handle day-to-day customer requests such as providing price and availability and communicating the status of quotes orders and shipments.
- Work with customers primarily via telephone and email to determine product or project specifications related to service capabilities.
- Create quotes and provide technical documents to customers when needed.
- Regularly follow up on active quotations and work with outside sales Market Development Managers or others as needed to put in the best possible position to win the business.
- Routinely update customer records in Navpoint for accuracy and completeness during and after customer interactions.
- Develop a basic understanding of products and the applications in which they are used.
- Collect and record details related to pending active and completed Service projects and sales orders.
- Coordinate with the Field Service Group Sales customers etc. for scheduling and completion of Service jobs.
- Outbound call and email customers as assigned for follow-up lead qualification prospecting and other business development activities.
- Travel is infrequent. However travel to support a trade show or occasional visits to a customers facility or job site may be necessary to support the customer; facilitate learning; or improve knowledge of applications markets field issues or usage of products.
- After initial training this position can be Hybrid and work from home 2 days a week.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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