Customer Services Coordinator
Customer Services Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role Details
Customer Service Coordinator
Roles: 12 Months Fixed Contract
Location: Barnstaple Devon
Salary: Competitive bonus benefits
The Role
Were seeking a Customer Service Coordinator whose key focus will be on processing/managing UK customer orders. This vital role essentially supports the provision of medicines to UK patients by providing an industry leading experience for all our internal and external customers and places Accord ahead of our competitors. You will be working within a small team that manages assigned Accord UK customers day-to-day requirements. Working closely with your customers youll keep them updated on order progress proactively manage any issues and keep them updated on any stock issues. You will also be working closely with the Accord UK Commercial Team Demand QA & our Logistic Partners to ensure orders are compliant and delivered on time as well as supporting new product launches speciality brand supply and other commercial opportunities in-line with financial targets. You will provide key reports for customers and commercial colleagues along with answering telephone calls and emails to customers patients pharmacies and health care professionals in a timely polite and professional manner whilst logging all supply calls / email enquiries.
The Person
- Experience in a similar fast-paced Customer Service focussed role.
- Youll ideally have some understanding of Supply Chain and experience using an order entry system (e.g. SAP or JD Edwards).
- Self-motivated keen to learn and proactive in your approach; youre able to see the big picture and think ahead to anticipate issues before they arise.
- Strong team player but also happy to work autonomously; comfortable to use your own initiative and follow set procedures but also aware of when a problem needs to be escalated.
- With strong organisational skills youre able to manage multiple tasks to meet deadlines think on your feet to solve problems and maintain a high level of accuracy even in a busy and changeable work environment.
- Acting as an ambassador for the company youll have excellent communication and interpersonal skills (in written and spoken English) able to relate to colleagues and customers at all levels and navigate cultural differences with ease.
- With good numeracy literacy and IT skills (particularly Microsoft Office) youll have a good aptitude for Excel ideally with intermediate-level skills.
The Rewards
In return we offer a competitive salary package (with bonus scheme) pension scheme and offer a range of other benefits to support our team. Not to mention the opportunity to be part of a progressive and expanding business with increasing global reach and the support of ongoing training and development.
How to Apply
A Bit About Us
Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive always seeking to improve products and patients access to them. Accord is driven to think differently and deliver more for the benefit of patients worldwide.
To continue our growth were looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do we offer rewarding opportunities for those looking for continued personal and professional growth investing in training and development tailored to each4individuals focus. So if youre looking for an inclusive company to take your career to the next level youre certainly in the right place; come and join us to make it better.
Footer
If you would like to request this information in an alternative language please get in contact with us on Si vous souhaitez demander ces informations dans une autre langue veuillez nous contacter Jeli chciaby otrzyma te informacje w innym jzyku prosimy o kontakt pod adresem Se desejar esta informao num idioma alternativo entre em contato conosco em Pokud si pejete tyto informace vydat v jinm jazyce kontaktujte ns prosm na adrese Qualora desiderassi ricevere queste informazioni in una lingua alternativa contattaci cortesemente allindirizzo Si desea solicitar esta informacin en un idioma alternativo pngase en contacto con nosotros en Dac dorii s solicitai aceste informaii ntr-o alt limb v rugm s ne contactai la adresa Als u deze informatie in een andere taal wilt ontvangen neem dan contact met ons op via Wenn Sie diese Informationen in einer anderen Sprache anfordern mchten setzen Sie sich bitte unter: mit uns in Verbindung.
All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or disability.
Requisition ID: 13955
If you would like to request this information in an alternative language please get in contact with us on Si vous souhaitez demander ces informations dans une autre langue veuillez nous contacter Jeli chciaby otrzyma te informacje w innym jzyku prosimy o kontakt pod adresem Se desejar esta informao num idioma alternativo entre em contato conosco em Pokud si pejete tyto informace vydat v jinm jazyce kontaktujte ns prosm na adrese Qualora desiderassi ricevere queste informazioni in una lingua alternativa contattaci cortesemente allindirizzo Si desea solicitar esta informacin en un idioma alternativo pngase en contacto con nosotros en Dac dorii s solicitai aceste informaii ntr-o alt limb v rugm s ne contactai la adresa Als u deze informatie in een andere taal wilt ontvangen neem dan contact met ons op via Wenn Sie diese Informationen in einer anderen Sprache anfordern mchten setzen Sie sich bitte unter: mit uns in Verbindung.
Required Experience:
IC
Employment Type
Full Time
