YourLiebherrCareer: Field Service Coordination Team Lead

• Serve as the direct supervisor for all Technical Coordination Supervisors and hold full responsibility for their performance development and adherence to operational standards.
• Ensure consistent and compliant implementation of all service coordination processes across regions including planning scheduling dispatch technician follow-up and administrative documentation.
• Delegate enforce and verify all required tasks assigned to the coordination team including customer communication system data entry documentation accuracy and technician support.
• Maintain oversight of job planning tools ticketing systems technician assignments and follow-up processes to ensure seamless job execution and resource utilization.
• Act as the primary escalation point for unresolved issues related to technician dispatch job planning scheduling conflicts or customer complaints within the coordination scope.
• Lead performance reviews with Coordination Supervisors ensuring that expectations are clearly communicated and operational goals are met.
• Directly coordinate with internal Stakeholders to facilitate job readiness and resolve cross functional bottlenecks.
• Validate technician job preparation and tool/part readiness by enforcing internal checklists timelines and documentation practices.
• Manage internal handovers between departments for job-related responsibilities and ensure accountability for delays or errors in execution.
• Implement improvements in process efficiency system usage and coordination workflows as needed in alignment with management directives.
• Monitor report and act on KPIs and performance metrics including technician utilization ticket aging planning cycle time and internal follow-through.
• Identify performance issues within the coordination group and take corrective action in collaboration with HR and the Field Service Manager.
• Support recruitment onboarding and training of new Coordination Supervisors in accordance with departmental needs.
• Ensure full alignment with internal policies and proactively address any deviation from standard operating procedures or communication protocols.
• Supervisory Duties:
  • Directly supervises all Technical Coordination Supervisors nationwide.
  • Responsible for daily operations resource assignment and budgeting and performance management of the coordination team.
  • Carries out all supervisory responsibilities in accordance with company policies and applicable laws including:
    • Interviewing and hiring
    • Planning assigning and directing work
    • Performance appraisals and feedback
    • Training and mentoring
    • Disciplinary action when necessary

• Education and Experience:
  • Associate degree or equivalent technical background required; Bachelors degree preferred.
  • 3-5 years of service coordination or operations experience.
  • Minimum 2 years in a managerial supervisory or leadership role with performance accountability preferred.
• Industry experience in mobile cranes construction/heavy equipment or field service preferred.
• Expertise in service coordination dispatching technician readiness and internal handover management.
• High proficiency in planning and communication tools (e.g. graphical planning board service ticketing system).
• Strong understanding of documentation standards technician workflow support and job execution requirements.
• Demonstrates strong analytical skills to proactively identify improvement opportunities within coordination processes and implement effective sustainable solutions.
• Proven ability to supervise multi-regional teams remotely and drive performance consistency.
• Working knowledge of heavy equipment cranes or related industry operations preferred.
• Additional Requirements:
  • Travel domestically and internationally up to 20% of the time.
  • Ability to obtain and maintain a valid driver license and passport.
  • Ability to work overtime as well as on weekends or on call duty.

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Melissa Silva.

Liebherr-America Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
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