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Service Coordinator

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1 Vacancy
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Job Location drjobs

Melbourne - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Service Coordinator Grundfos Australia

Location: Huntingdale Victoria

About our Company

With over 17 million pumps produced annually and over 20000 employees in more than 55 countries Grundfos is today one of the worlds leading manufacturer of pumps and pumping systems. Our products satisfy the markets needs for effective reliable and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.

Purpose of the Job

As a Service Coordinator you will be working within an established team who provide service administrative support to the Oceania service delivery team across Australia and New Zealand and customers / stakeholders to ensure the efficiency and effectiveness of the Oceania service delivery. Optimising the customer experience by applying professional knowledge and building trust with customers colleagues service partners and contractors. Handling customer requests (phone calls emails orders etc.) and preparing quotes applying good professional knowledge building trust with customers employees and contractors. Other administrative matters including service contracts organization and task management of technicians partners and contractors.

This role will ideally be based in Huntingdale Victoria.

Why Grundfos

  • Global values-driven organization
  • Great team culture and positive work environment
  • Wide range of employee benefits
  • Access to extensive internal training with global career development opportunities

Responsibilities:

  • Administrative support for all other service colleagues & contractors involved with the various Service processes
  • Scheduling technicians for onsite work
  • Spare parts selection and ordering
  • Answering after sales service calls from customers and end-users
  • Follow-up of completed open service orders concerning faults repairs and quotations
  • Organising training courses technician toolbox talks etc.
  • Investigate and raise customer credit requests
  • Efficient communication with all customers staff dealers and internal stakeholders
  • Assist with administrative tasks for technicians
  • Technical service report proof reading and writing prior to issuing to customers
  • Monitor open service orders weekly and work with the responsible technician/department for appropriate action

Skills and Experience Required:

  • At least 2 years work experience in a similar field is desirable
  • Enthusiastic task focused team player
  • Experienced in handling commercial and business support
  • Communicative independent efficient initiative-oriented result-oriented
  • Experience and knowledge of systems programs such as SAP CS SAP CRM and other MS Office applications would be desirable
  • Previous experience with pump technology or similar would be an advantage
  • Ability to work with processes and participate in projects
  • Good communication skills both oral and written

More Information

If this sounds like you please click the Apply button to progress with your application.

We look forward to hearing from you.

Please note that we will only accept local citizens/permanent residency visa holders of the country.

If you want to dig deeper into the Grundfos universe please visit our Grundfos YouTube Channel here: or on Facebook:

Grundfos is an Equal Opportunity Employer.


Required Experience:

IC

Employment Type

Full Time

About Company

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