CCA
CCA
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Job Description
Sr. No
Descriptions
Details
1
Functional Designation
Customer care associate - Outbound
2
Business Unit
Contact center
3
No. of Vacancies
4
Locations
Hyderabad
5
Grade
AM1 /AM2
6
Reporting to
Team leader - Outbound
7
Job Summary
Outbound calling activity involves cross selling to existing set of customers and also converting new to bank leads getting generated via various digital campaigns.
8
Detailed Responsibilities
Meeting daily calling productivity target.
Meeting daily lead generation target
For NTB and existing customers.
Meeting daily and monthly conversion target as per goal sheet.
Attending daily team meetings for progress and performance.
ESQ on every customer contact.
Regular training on LUMOS
Adherence to code of conduct and compliance.
High on quality scores and proficiency test.
9
Qualification
Essential
Desired
Graduate
Graduate
10
Experience
Essential 1 yrs
Desired 3 yrs
11
Desired skills and competencies
Communication and negotiation skills.
Customer focus and result orientated.
Skills
Cro, Lead Generation, Negotiation Skills, Negotiation Skill, Compliance, Customer Focus
Employment Type
Full Time
