drjobs Senior Customer Engineer, Data Engineering & FinOps

Senior Customer Engineer, Data Engineering & FinOps

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1 Vacancy
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Job Location drjobs

San Francisco, CA - USA

Yearly Salary drjobs

$ 125000 - 165000

Vacancy

1 Vacancy

Job Description

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably efficiently securely and quickly increasing customers pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build test secure deploy and manage reliability feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI CD Cloud Cost Management Feature Flags Service Reliability Management Security Testing Orchestration Chaos Engineering Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal who founded AppDynamics and sold it to Cisco for $3.7B. Were backed with $425M in venture financing from top-tier VC and strategic firms including J.P. Morgan Capital One Ventures Citi Ventures ServiceNow Splunk Ventures Norwest Venture Partners Adage Capital Partners Balyasny Asset Management Gaingels Harmonic Growth Partners Menlo Ventures IVP Unusual Ventures GV (formerly Google Ventures) Alkeon Capital Battery Ventures Sorenson Capital Thomvest Ventures and Silicon Valley Bank.

Position Summary

We are looking for a deeply technical customer-facing Senior Software Engineer with a strong DevSecOps background someone who has worked hands-on with FinOps tools data-heavy platforms and has a deep understanding of LookerML. You will serve as the technical backbone for resolving complex customer issues contributing to platform improvement and driving mission-critical implementation and debugging efforts.

This is not a typical support role youll be writing and modifying code optimizing LookerML models troubleshooting high-priority escalations and representing the customers voice in product conversations.

About The Role

  • Take full ownership of customer-related product issues and collaborate cross-functionally to ensure timely resolution with minimal handoff.
  • Lead incident response efforts ensuring timely coordination root cause identification and communication during high-priority escalations.
  • Triage and resolve LookerML modeling issues including dashboards field logic and data pipeline concerns.
  • Guide enterprise customers in onboarding implementation and system integration across modules like FinOps CI/CD Software Engineering Insights and Feature Flags.
  • Collaborate closely with Product Engineering and Account Management teams to influence product improvements and prioritize critical fixes.
  • Contribute to tooling and automation to reduce repetitive tasks and accelerate customer resolution time.
  • Act as the go-to technical escalation point across the Customer Engineering org for named modules; mentor junior team members and support enablement.
  • Maintain and contribute to internal and external documentation runbooks knowledge base articles and customer best practices.
  • Champion the customer voice by identifying recurring issues and patterns to inform product direction and engineering roadmap.

About You

  • 57 years of experience in a customer-facing engineering role DevOps or SRE with increasing scope and complexity.
  • Deep experience supporting FinOps products and data-centric tools such as LookerML or similar semantic modeling layers.
  • Proficient in Linux systems networking and distributed architectures; strong debugging instincts and curiosity
  • Ability to dive deep into source code to understand how products work and where they may have defects.
  • Hands-on experience with Kubernetes (including Helm CRDs) and cloud-native ecosystems.
  • Strong scripting ability (Shell Bash JSON YAML) and exposure to CI/CD pipelines and DevSecOps tooling.
  • Familiar with major cloud platforms AWS GCP Azure and how enterprise customers utilize them at scale.
  • Skilled in observability tools such as Datadog Splunk or Prometheus for diagnosing performance issues.
  • Excellent communicator with the ability to empathize with customer pain while diving deep into technical details.
  • Experience working with CRM/support tooling like Zendesk Jira and Confluence.
  • Tenacious detail-oriented and customer-obsessed you dont give up until the issue is solved 100%.

Work Location

  • U.S. or Canada Remote. Must be located in the pacific time zone*

What You Will Have at Harness

  • Competitive salary
  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Flexible Time Off and Parental Leave
  • Quarterly Harness TGIF-Off / 4 days
  • Monthly quarterly and annual social and team-building events
  • Recharge & Reset Program
  • Monthly internet reimbursement
  • Commuter benefits

The anticipated base salary range for this position is $125000 - $165000 annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component which is based on performance plus equity and benefits. More details about our company benefits can be found at the following link: valid authorization to work in the U.S. is required

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.

Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.


Required Experience:

Senior IC

Employment Type

Full-Time

About Company

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