Microcomputer/Network Specialist 2 (PCN, 25-0431)

The Department of Corrections Division of Administration & Support is recruiting for a Microcomputer/Network Specialist 2 position located in Anchorage Alaska.

This position will be the technical team lead for the DOC helpdesk. Duties include monitoring and delegating day-to-day helpdesk workload along with responsibility for higher level department projects.

The Division of Administrative Services / Information Technology Unit provides essential network security and server support to the line of business operations of the Department in support of its mission to provide secure confinement reformative programs and a process of supervised community integration to enhance the safety of our communities.

This Unit provides helpdesk support to Alaskas correctional system to ensure appropriate documentation and tracking of all persons placed under the departments custody/supervision. There are more than 5000 offenders under the department of corrections custody and an additional 5000 that are under supervision as assigned by the Alaska Court System.

This position requires troubleshooting throughout the department and may require physical travel to Correctional Institutions and may work with or around incarcerated individuals. The incumbents office is centrally located in Anchorage.

We are interested in candidates who possess some or all of the following position specific competencies:

• Accountability: Holds self and others accountable for measurable high-quality timely and cost effective results. Determines objectives sets priorities and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules. Knowledge of system and security monitoring
• Oral and Written Communication: Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral and written presentations; listens to others attends to nonverbal cues and responds appropriately
• Technical Problem Solving: Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

REQUIRED DOCUMENTS

• List of professional references
• Copy of updated Resume
• Copy of Drivers License
• Pre-Employment Certification (to be provided upon scheduling of interview)

• Pass and Maintain a CJIS Background.
• Travel within the state to troubleshoot computer and possibly network related issues to both Institutions and Probation Offices.

If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview at the discretion of the hiring manager.

LEGAL EMPLOYMENT

The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

If using work experience not already documented in your application also provide the employers name job title employment dates and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not the applicant may not advance to the recruitment interview and selection phase.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

The Department of Corrections follows and maintains federal and state requirements standards including but not limited to Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in or been convicted of any conduct which would violate PREA standards related to sexual assault including:

• Sexual abuse in a prison jail lockup community confinement facility juvenile facility or other institutions.
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force overt or implied threats of force or coercion or if the victim did not consent or was unable to consent or refuse; or
• Has been civilly or administratively adjudicated to have engaged in the activity described above.

Please be aware this position requires the use of the Alaska Public Safety Information Network (APSIN)/Alaska Corrections Offender Management System (ACOMS). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN/ACOMS. DPS will deny security clearance for any applicant who has beenconvicted of a felony or misdemeanor in this state or another jurisdiction or who may be a fugitive from justice. Additionally security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

DRIVERS LICENSE REQUIRMENT

Applicants must possess a valid drivers license. Proof of licensure will be required prior to reporting to duty.

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: Information

Craig Bergquist
Department Technology Officer