Senior Technical Claims Negotiator – Claims Fraud (First Party)

Job Title: Senior Technical Claims Negotiator Claims Fraud (First Party)

Location: Bexhill or Leicester (Hybrid)

Welcome to Hastings Direct Pam Angel HR Director

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100% sure we would love to hear from you.

Role overview

Were looking for someone with a proven knowledge of Claims Fraud and coaching techniques who has a genuine passion to help develop our colleagues who handle First Party and Customer Claims Fraud. You will be working collaboratively across the function to provide tailored coaching solutions - enabling our fraud handlers to deliver value in everything they do. This can include delivering and designing training material referrals managing stakeholders across the business and ensuring that the team hit their KPIs by continuously monitoring and improving the quality standards.

Job details youll need to have demonstrable experience in:

• Driving best results for key metrics such as reserving indemnity quality and leakage

• Continuously coaching and developing colleagues empowering them to develop their fraud handling skills and knowledge

• Unlocking the potential of colleagues to identify and effectively manage difficult customer conversations and complaints with confidence

• Providing training and coaching to support colleagues professional growth through our career framework

• Acting as a referral point for first party counter fraud teams and negotiating the settlement of claims where required within agreed authority limit

• Identifying reasons affecting performance using root cause analysis
  
  

Essential skills/experience:

• Strong background in claims fraud alongside a good understanding of the overall claims journey

• Proven background in the ability to successfully coach colleagues aware of coaching models and the various was to implement this

• Experience with litigation and trials
  
  

The interview process

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive

Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail

Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10% we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs

Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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