Operations Manager
Operations Manager
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
About us:
ME Law Professional Corporation is a litigation practice located at 180 Bloor St West in the heart of downtown Toronto.
We specialize in the various areas of civil litigation particularly in real estate estates and corporate & commercial litigation.
For more information visit our pages at: & work environment includes:
Contemporary office setting
Clear growth trajectory and growth opportunities
Respectful and inclusive workplace culture
Well-established operational infrastructure with effective systems policies and workflows in place
Great colleagues and workplace atmosphere to perform and collaborate with
As part of our growth plans were considering expanding into other areas of law and geographic areas including national and international expansion in the future.
Position Details:
Position: Operations Manager
Term: Full-Time
Seniority Level: Executive (reporting to Leadership Team)
How to apply:
Apply by emailing your resume and cover letter to our Recruitment Unit / HR at
Please include your CV & Cover Letter outlining your previous experience your approach to workflow automation HR operations and performance oversight and why we should choose you. If youve developed or implemented systems to improve law firm operations workforce performance or interdepartmental accountabilityplease tell us how you did it and what results you delivered.
Detailed Role Description:
We are a dynamic growing highly litigation-focused law firm dedicated to delivering results-driven representation for corporate high-net worth and institutional clients. Our success is built on agility depth of knowledge and a culture of high performance. We are currently seeking an Operations Manager / Executive Level Professional who is ready to take full ownership of the firms internal systems workflow management and HR operations.
About the Role:
This is not a clerical or passive administrative position. This is a high-impact leadership role for someone who can bring clarity structure accountability and process excellence to a fast-moving litigation practice. The ideal candidate will come equipped with proven experience in managing internal operations at a performance-first organizationwithin a legal or professional services setting (Prior legal industry experience is a must). Youll be responsible for running the engine room of the firm so that our legal team can focus on client results.
This role requires a hands-on systems thinker comfortable with KPIs automation tools HR compliance and firm-wide performance culture.
Key Responsibilities:
- Design maintain and optimize workflows across departments (e.g. HR interdepartmental workflows client communications etc.)
- Automate recurring operational tasks and implement SOPs for key processes (e.g. office management functions introducing dashaborad heatmaps checklists etc)
- Lead the recruitment process for staff roles (screening interviewing onboarding probation)
- Oversee day-to-day HR matters including performance reviews career development planning conflict resolution and workplace culture management
- Manage employee lifecycle events including investigations discipline terminations and exit interviews
- Track and analyze weekly metrics and department KPIs; compile reports for the Leadership Team
- Facilitate accountability by aligning roles and responsibilities across the firm
- Own and enforce compliance with internal policies employee handbooks and operational protocols
- Create internal systems to monitor timelines workloads and outcomes
- Manage vendor relationships and oversee service quality for outsourced operational functions
- Collaborate with marketing legal and business development units to ensure firm-wide operational alignment
- Identify workflow breakdowns or inefficiencies and proactively solve them
- Ensure that all internal systems support the firms performance client service and compliance goals
Were Looking for Someone Who:
- Is a problem-solver with strong initiative and internal drive
- Understands how to build high-trust performance-focused teams
- Has excellent interpersonal judgment and emotional intelligence
- Thrives in an environment where attention to detail and timely follow-through are essential
- Can develop and enforce SOPs and internal workflows
- Is comfortable addressing difficult personnel issues (performance culture misconduct)
- Understands how to use operational dashboards and HR tech tools
- Can operate autonomously and execute without micromanagement
- Has a proven track record of improving organizational efficiency and staff accountability
- Brings structure and stability to a complex fast-moving environment
- Maintains confidentiality and professionalism at all times
- Values data process and people equallyno siloed thinking
- Can collaborate effectively with the Leadership Team on sensitive matters
- Has a keen understanding of employment laws workplace safety and professional conduct standards
Qualifications:
- 510 years of experience in operations HR accounting or business administration
- Minimum 3 years of experience in a law firm or professional services organization
- Demonstrated success implementing internal systems SOPs or workflow automation
- HR management experience including recruitment performance management and conflict resolution
- Strong knowledge of employment law workplace investigations and personnel documentation standards
- Familiarity with legal compliance obligations in Ontario (e.g. ESA Rules of Civil Procedure)
- Experience in tracking and presenting operational metrics OKRs or KPIs
- Strong communication conflict resolution and systems-thinking skills
- Bachelors degree in Business Administration HR Operations Management or a related field (MBA or CHRP/CHRL designation is a plus)
Job Type: Full-time
Salary: Starting $80000$130000 per year (Fixed / Performance-based / Profit-sharing)
Additional Benefits:
Extended Health Care
Performance Bonuses
Other Perks:
Company events and paid-conferences
Paid training
Schedule:
Monday to Friday (9:00am5:00pm)
Work Location:
Hybrid (onsite / remote) in Toronto ON M5S 2V6
Reliably commute or plan to relocate before starting work (required)
Education:
Bachelors Degree (required)
Experience:
Operational or HR Management role in a law firm or professional services business (required)
5 years in mid- or senior-level operations (required)
Language:
English (required)
Recruitment Privacy Policy:
By submitting an application you consent to ME Law Professional Corporation storing and processing the personal information you provide to us.
We are an equal opportunity employer.
Your data will be kept confidential and will not be shared with third parties except as required by law or as necessary for the processing of your application.
We retain data relating to unsuccessful applicants for no longer than 12 months following the date of a decision being communicated to you. This data is retained to monitor our internal processes and ensure that your application is treated in a fair and transparent manner.
We do not keep CVs on file to consider them for future roles. Should you be interested in a role with ME Law Professional Corporation following an unsuccessful application you will have to submit a new application.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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