Regional Aftermarket Manager
Regional Aftermarket Manager
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$ 100000 - 130000
1 Vacancy
Job Description
This individual will effectively lead and direct the management of the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.
$100000 - $130000 / year
Compensation & Benefits:
- 40% Bonus potential
- Comprehensive benefits package
- Training and development as well as opportunities to grow within the organization
Specific Duties Include:
- Demonstrate leadership in all aspects of the parts and service departments within the region.
- Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
- Coach and mentor parts and service managers within the region.
- Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
- Create annual parts and service department benchmarks and budgets for the region in alignment with the financial and operational objectives.
- Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings conducting regular team meetings encouraging an open-door policy and proactively seeking feedback from team members.
- Foster an engaged work environment within the location/s encouraging accountability open communication teamwork and a commitment to serving the customer.
- Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
- Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values and that business relationships with all stakeholders are not compromised.
- Manage the evaluation allocation and management of physical and financial resources and administer the hiring development/training management evaluation and effective assignment of people resources.
- Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
- Previous supervisory/management experience
- Industry and/or aftermarket parts and service support experience
- Excellent customer service skills
- Strong oral and written communication skills
- Strong computer skills
- College degree or applicable experience preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Required Experience:
Manager
Employment Type
Full-Time
