Development Services Office Operations Manager (Mgr. 3)
Development Services Office Operations Manager (Mgr. 3)
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Job Description
Position Description
Every new development in Seattle relies on strong utility connections. As SPUsDevelopment Services OfficeOperations Manager youll ensure these connections support a sustainable thriving city and deliver an excellent experience for customers and partners.
Seattle Public Utilities (SPU) is seeking an exceptional leader to serve as the Development Services Office (DSO) Operations Manager (Mgr. 3). This is a rare opportunity to manage a high-performing team that helps drive responsible development across our city while delivering exceptional service to customers and stakeholders.
In this role youll oversee SPUs Service Delivery Teams providing operational leadership for utility permitting plan reviews and service connections that support Seattles growth. Youll also guide technical and professional staff as they evaluate development and construction plans ensuring compliance with city requirements and seamless connections to SPU systems.
If you thrive on solving complex challenges at the intersection of infrastructure development and customer service we want to hear from you.
About Seattle Public Utilities:Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water drainage and wastewater and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPUs work includes system maintenance and improvements and keeping Seattle clean. Over 1400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about Seattle Public Utilities (SPU) checkout the:
SPU commits toOur City Values andRace and Social Justice as core principles that guide our actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting hiring and promotional opportunities.
We know work isnt only about what you do its also about who you work for and with! SPU provides a fun and family-friendly work environment that supports a work life balance including:
Family-friendly and multicultural work environment
Generous benefits package
Free Orca Pass
City pension plan with employer/employee contributions
Growth potential and advancement opportunities
Job Responsibilities
In this role you can expect to:
Lead and inspire a multi-disciplinary team facilitating new connections to SPUs water drainage and wastewater systems
Oversee utility permitting processes including plan reviews and issuance of Water Availability Certificates
Ensure operational excellence and maintain audit-ready standards for all financial transactions within the DSO
Resolve complex technical legal and engineering issues impacting utility infrastructure
Set clear fair and consistent requirements for development projects ensuring transparent communication with developers and stakeholders
Drive process improvements to enhance efficiency customer experience and alignment with SPUs goals
Manage a diverse team of 17 technical and professional staff including one Manager one Supervising Capital Project Coordinator multiple Capital Project Coordinators and several Associate Civil Engineering Specialists
Build and sustain a high-performing customer-focused team through coaching planning and performance management
Manage system improvement contracts and interdepartmental agreements related to development activities
Oversee project management for development-related utility installations coordinating with crews and contractors
Monitor service delivery outcomes and implement strategies for continuous improvement
Qualifications
Education:A Bachelors degree from an accredited college or university or a certified equivalency for foreign studies in Business Administration Public Administration Urban Planning or related field.
AND
Experience: Five (5) years of progressively responsible experience in construction management operations administration project management or public policy including two (2) years of experience supervising/managing staff.
Experience/Education Equivalency: In lieu of a Bachelors Degree in an accredited program four (4) additional years of civil engineering work experience under the supervision of a licensed engineer may be substituted. There is no equivalency for the required supervisory experience.Combinations of appropriate education training certification and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.
DesiredQualifications:Strong customer service policy and project management experience.
Certification/Licensure:Current Washington State drivers license or evidence of equivalent mobility.Work Environment/Physical Demands:Work is usually performed in an office environment.Additional Information
This position allows for the flexibility of a hybrid work schedule. Effective January 2025 City employees have the option to work remotely two days per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply:The City of Seattle encourages people of all backgrounds to apply including people of color immigrants refugees women LGBTQ people with disabilities veterans and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race color creed national origin ancestry sex marital status disability religious or political affiliation age sexual orientation or gender identity.
The full salary range for this position is: $124758.00 - $187105.68 AnnuallyHow to Apply:Submit complete City of Seattle online application
Upload your current resume AND
Include a cover letter that addresses your knowledge experience and interest related to this position
*** You must submit both a resume and cover letter. If you do not submit these documents your application will not be considered. Please ensure that BOTH documents have successfully been uploaded before submitting your application. ***
For more information regarding this recruitment please contact: Ernest Stephensat .The City of Seattle offers a comprehensive benefits package including vacation holiday and sick leave as well as medical dental vision life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the Citys website at: Experience:
Manager
Employment Type
Full-Time
Key Skills
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