Assistant Manager, e-Commerce
Assistant Manager, e-Commerce
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay excellent benefits and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL
Goodwill Industries of Northwest North Carolina Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem NC. We employ more than 1100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores 20 career centers and dozens of attended donation centers across a 31-county territory Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill the work we do makes a difference in the lives of the individuals we serve and in turn in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional fast paced and fulfilling.
Our organizations values shape our culture and guide our interactions with program participants customers and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill Click on the links at the top of this page or go to: .
Job Description
This role will assist the e-commerce manager in managing day to day operations of the e-commerce department e-commerce platforms ensuring a seamless customer experience and driving online revenue through production efficiencies analytics team building and cross-functional collaboration between platforms and retail stores.
Key Responsibilities
- Assists the E-Commerce Manager in overseeing all e-commerce operations ensuring efficient daily performance and a positive cohesive team culture.
- Ensures accurate production reporting and scheduling within allotted hours.
- Uphold strict safety protocols creating a secure and productive environment.
- Fills in for E-Commerce Manager in their absence.
- Responsible for claim resolution and filing for lost or missing items addressing customer concerns and processing refunds as appropriate.
- Provides monthly sales data to the accounting team and collaborates to resolve any discrepancies.
- Oversees functionality of sales platforms ensuring timely resolution of any technical issues that may arise.
- Opens and closes the e-commerce facility daily ensuring appropriate staffing levels are maintained each day.
- In the event of staffing shortages it coordinates replacement personnel to ensure full operational coverage.
- Supports e-commerce item processing as needed to achieve production targets and maintain efficient workflow.
- This includes actively assisting in sorting preparing and listing items to ensure the facility meets expected production levels and can effectively manage inventory from incoming product trailers.
- Maintains efficiency and standards within e-commerce operations.
- Supports the authentication process for e-commerce items applying thorough checks to verify item authenticity before listing on sales platforms.
- Inspects items to prevent counterfeit products from being listed thus maintaining compliance with platform standards and reinforcing customer trust in the quality and authenticity of the merchandise.
- Ensures that all sold items are promptly shipped within the timeframes specified by each selling platform.
- Actively monitors shipping processes to identify and resolve any issues swiftly.
Education
High School Diploma or equivalent
Requirements
- A bachelors degree is preferred.
- Candidates should have at least 1-2 years of experience in e-commerce retail operations or a management role with proven expertise in customer service and supervisory responsibilities.
- Demonstrated ability to work independently and manage multiple tasks effectively.
- Proficiency in e-commerce platforms and tools (e.g. Google Analytics Excel CMS-Content Management System eBay and Amazon).
- Knowledgeable in antiques and collectible items.
- Exhibits excellent customer service abilities along with strong leadership verbal and written communication skills.
- Skilled in problem-solving and capable of making informed real-time decisions.
- Must be cross trained in all e-commerce associate responsibilities.
- Must be able to travel up to 3 days per week as needed within territory.
BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits professional development and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive some of the many benefits we offer to all employees are:
- Paid Time Off (PTO)
- Money Purchase Pension Plan
- 403(b) Retirement Savings Plan
- Employee Assistance Program
- Free Telehealth
- Employee Referral Program
- Quarterly Incentive Programs (for all retail positions)
- Corporate Discount Programs
In addition we offer the following benefits for our full-time team members working 30 or more hours per week:
- Medical Insurance
- Prescription Coverage
- Dental and Vision Coverage
- Flex Spending Accounts (Medical and Dependent Care)
- Short & Long-Term Disability
- Life Insurance
- Tuition Reimbursement
EOE. E-Verify Employer.
Required Experience:
Manager
Employment Type
Full-Time
