Director, Business Process Management

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Director Business Process Management must be able to develop robust trusting relationships with key cross functional teams and identify opportunities to improve operational excellence/performance command strong senior presence and build a team of high performing Process Managers. This incumbent must also have an interest in innovating to solve business problems creatively and a willingness to immediately tackle key challenges.

• Analyzes impact of proposed solution across the business.
• Researches and dissect business processes to gain an understanding of business needs and advise data analytics projects.
• Ensures that requirements documentation can be easily translated into test plans and that proper testing plans are completed.
• Recommends key process metrics and performance indicators to monitor workflow process effectiveness.
• Proactively reviews external and internal environment and identification of issues or concerns related to potential gaps in existing processes procedures policies frameworks etc.
• Monitors and communicates the results of process improvement projects/initiatives to senior management/leadership.
• Defines scope of projects and clearly articulates various issues.

What You Bring:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors Degree or equivalent work experience: Business Finance or equivalent field. - Required.
• 12 Years Progressive leadership experience preferably with a combination of project management and business operations. - Required.
• Ability to manage large complex projects.
• Excellent analytical and complex problem solving skills.
• Demonstrated ability to influence negotiate and communicate at all levels of organization.
• Strong influencing skills to effectively drive efforts outside of our direct control including strong communication and partnership skills.
• Ability to see the big picture and work with a team to prioritize requests ensuring delivery alignment without compromising goals.
• Adept in critical thinking and understanding of business process technology systems and tools.
• Previous experience with business applications integration tools (such as Jitterbit).
• Strong collaboration and communication skills (written/verbal).
• Ability to interact professionally with a diverse group executives managers and subject matter experts.
• Expert knowledge of project management principles and concepts.
• Strong organizational abilities including planning program development and task facilitation.
• Ability to plan and manage work under time constraints.
• Flexible fast learner who thrives in a constantly-changing work environment.
• Demonstrated experience in MS Access Word Excel and SQL.
• Extensive knowledge of CRM and ERP tools.

Certifications:

• Other Lean Agile Six Sigma or Business Process Management Certification - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience training military service or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt) the annual range is based on a 40-hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.