Starr Insurance Companies is a leading insurance and investment organization providing commercial property and casualty insurance including travel and accident coverage to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai China in 1919. Today we are one of the worlds fastest growing insurance organizations capable of writing in 128 countries on 6 continents.
Position Overview
The Vice President Workers Compensation Defense Base Act and Leisure Travel Claims is a senior leadership role responsible for the strategic direction operational excellence and financial performance of the companys Workers Compensation Defense Base Act (DBA) and Leisure Travel Claims portfolios. This executive will lead a high-performing team ensure compliance with all regulatory requirements drive best-in-class claims management practices and collaborate closely with underwriting actuarial legal and risk management functions. The role reports directly to the Global Chief Claims Officer and is a key member of the claims leadership team.
Key Responsibilities
- Develop and execute the strategic vision for Workers Compensation DBA and Leisure Travel Claims operations in alignment with corporate objectives.
- Identify and implement process improvements technology enhancements and innovative solutions to drive efficiency and superior claim outcomes.
- Oversee end-to-end claims management ensuring timely accurate and fair resolution of claims.
- Establish and monitor key performance indicators (KPIs) to measure and improve claims performance customer satisfaction and financial results.
- Ensure robust quality assurance and audit processes are in place.
- Regulatory Compliance & Risk Management:
- Maintain up-to-date knowledge of all relevant laws regulations and industry best practices related to Workers Compensation DBA and Leisure Travel Claims.
- Ensure all claims operations comply with federal state and international regulatory requirements including Department of Labor (DOL) and Longshore and Harbor Workers Compensation Act (LHWCA) for DBA.
- Team Leadership & Development:
- Lead mentor and develop a diverse team of claims professionals fostering a culture of high performance collaboration and continuous learning.
- Oversee recruitment training and professional development initiatives.
- Serve as a subject matter expert and trusted advisor to internal and external stakeholders including executive leadership clients brokers and reinsurers.
- Represent the company at industry forums conferences and regulatory meetings as needed.
- Develop and manage budgets for the assigned claims portfolios.
- Analyze loss trends reserve adequacy and claim costs to inform pricing reserving and risk management strategies.
Qualifications
- Bachelors degree required; advanced degree (JD MBA or similar) preferred.
- Minimum 12 years of progressive experience in commercial property and casualty insurance claims with significant expertise in Workers Compensation and Defense Base Act.
- Demonstrated success in a senior leadership role managing large complex claims operations.
- Deep knowledge of regulatory frameworks governing Workers Compensation and DBA claims.
- Proven ability to lead and develop high-performing teams in a dynamic matrixed environment.
- Exceptional analytical problem-solving and decision-making skills.
- Strong financial acumen and experience managing budgets and loss reserves.
- Excellent communication negotiation and stakeholder management skills.
- Ability to travel as needed
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Starr is an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and were committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Required Experience:
Exec