Carer Contact Officer
Carer Contact Officer
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Job Description
Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities programs training and policy advice. We advocate for carers of all ages and circumstances.
As the Carer Contact Officer you will be responsible for answering Carer Gateway calls. This role will be required to assist with supporting carers by taking initial information escalate any urgent calls and scheduling assessments for carers.
This is a part time contract position until 26 June 2026 working 30 hours per week.
Our ideal candidate should possess the following skills and attributes:
Qualifications in Community Services Business Administration or working towards tertiary qualifications in Social Work or other relevant discipline and/or ability to show demonstrated work experience relevant to the role
Demonstrated experience in telephone support work and the ability to escalate calls as necessary
Experience in customer service reception or administration with a high level of professionalism and care
Highly developed interpersonal skills including the ability to effectively liaise with a wide cross section of people including internal staff partners service providers and the wider community
Understanding of intake assessment and referral processes provided as part of a telephone information support and planning process
Intermediate computer skills with use of CRM highly advantageous
Understanding of and commitment to carer issues and needs
To learn more about what we do and for the full Position Description and selection criteria please visit our website
Employment Requirements:
Satisfactory Police Check
Current Working with Children Check
COVID-19 Vaccination
Rights to live and work in Australia
Salary and Benefits
The Salary is around $76k super pro rata for part time. Additional benefits include salary sacrificing benefits flexible work arrangements a highly supportive team environment excellent training and development opportunities and health and wellness programs.
We look forward to seeing your application and how your skills and experience can create successful outcomes for all NOW!
If you are thinking about a future with Carers NSW we invite you to join our talent community to stay up to date with new opportunities.
Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
