Office Experience Coordinator, FL

Who We Are

The Farmers Dog was born from a mission to change the landscape of pet health providing dogs and their humans with honest smart and simple care. Were starting by radically improving the $90 billion pet food industry replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced freshly-made dog food directly to customers doors. Our ultimate goal is to create innovative delightful and personalized experiences across all aspects of pet care and we believe our direct-to-consumer business model holistic approach to growth and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date The Farmers Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers health to their companions and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where Youll Come In

We recently launched our first flagship office in Boca Raton and are seeking an energetic positive and organized individual to join our Boca Raton Office Experience team! This office primarily supports our Customer Experience organization and we are working to create the best possible experience of our employees careers. This is where you come in! This person will partner with our Boca Office Experience Manager and the NYC HQ Employee Experience function to curate maintain and continuously improve our Boca Raton teams office experience.

One Team: We dont think of ourselves as Acquisition Marketers Engineers Data Analysts or Product Managers. Beyond denoting skill sets and areas of expertise we dont think departments matter. Wed rather align ourselves to the goals were working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER getting the right people with the right context in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere and we arent tied to our proactively source talk to our customers and leads regularly and are quick to change course if we know theres a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels initiatives and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We dont subscribe to best practices or industry KPIs. Were uninterested in how we compare to benchmarks; instead we orient ourselves around being the best we can possibly be. Similarly we dont subscribe to rigid or classical expectations of roles i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end we seek to work in sequence and not in parallel. We constantly ask ourselves whats the most important hypothesis I should be working on right now How do I confirm or reject that hypothesis as fast as possible. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We dont expect to be perfect the first time.

How Youll Make An Impact

• You will serve as the face of our office by managing the reception deskgreeting and assisting visitors and helping set the tone for a warm professional workplace experience.
• You will act as the local partner to our remotely located Executive Assistants offering in-person support to our SVP of Customer Experience and Co-Founder serving as their on-the-ground extension to ensure seamless day-to-day execution of lunch deliveries private office needs and other ad-hoc administrative support.
• You will lead our grocery and office supply ordering while owning a proactive streamlined inventory system that balances quality and budget.
• You will manage the coordination of any office repair needs that arise and regularly monitor the maintenance of our space including managing our plant care program.
• You will support the Office Experience Manager on the delivery and execution of employee programs and internal communications.
• You will support day-of event logistics and execution including coordinating catering setting up rooms and ensuring a smooth polished experience for in-office events and large meetings.
• You will be our go to person for office organization; developing the best systems to keep our storage room closets kitchen and conference rooms organized and inspired.
• You have a curious solutions-oriented mindseteager to research gather employee feedback and make thoughtful recommendations that improve our space and employee experience.
• You will maintain the visual identity of our officeensuring all spaces and events reflect our brand culture aesthetic and attention to detail.
• Be a culture champion and a driver of our company values.

Were Excited About You Because

• You have 2-3 years of experience in an office management role with a preference for experience supporting a call center environment or supporting a CX or sales call function.
• You have a friendly welcoming personality and thrive on genuine interactionsaware that you help set the tone for a warm and positive office culture. Youre equally comfortable collaborating as a team player and working independently with excellent time management.
• You are highly organized detail-oriented and are energized in environments where no two days are the same.
• You take initiative and are eager to roll up your sleeves to solve problems support others and elevate the experience for all with empathy and adaptability.
• You approach every task with creativity curiosity and a can-do spiritalways looking for resourceful thoughtful ways to make things better.
• You are technically savvy familiar with modern platforms (Google Suite Instacart/ordering platforms Slack/messaging tools).
• You have some experience in facilities work; coordinating or managing repairs/maintenance and negotiating with external vendors.
• You have experience in retail or store operations (not a requirement but a plus!)
• You have the ability to work full time 8AM- 4PM (Monday - Wednesday) and 11AM-7PM (Thursday and Friday) with the flexibility to adjust hours as needed. You also have the flexibility to work possible weekend shifts in the future as the business continues to grow.
• You are located in commutable distance to Boca Raton and are excited about working from the office 5 days a week.
• You are a dog person who is comfortable working with and around dogs!

Office Guidelines

Our Boca office is open from 7am-11pm Monday through Friday. We expect this role to be in office 5 days a week to support our office operations and build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

Our Belonging Philosophy:

Our companys mission is rooted in deep genuine care for dogs and for the people who love them. As an organization we are full of individuals who are unique in many ways but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult decades-long endeavor. We believe the best use of our time energy and resources as a collective team is to focus on this mission and on supporting our team to do their best work and be their best support of this were committed to supporting a diverse workforce and investing in internal structures opportunities and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Boca Raton
• Market-competitive compensation and equity packages
• Comprehensive Healthcare Dental and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows just as much as we believe in fostering a culture that supports our team members personally professionally and addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer.

Equal Employment Opportunity Statement

The Farmers Dog Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex gender identity sexual orientation race color religion creed national origin physical or mental disability protected veteran status or any other legally protected characteristic or status. For more information please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact.