Process Associate
Process Associate
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Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
Job Description Disability Claims Processing
Role Description
Person would be responsible for Indexing and Claims. Ability to understand Claims receipts and Index accurately followed by Accurate Claims setup and adjudication is required. Process may involve Indexing and Claims to be done separately by different pool of associates
Education/Experience
- Minimum Graduate
- 1-2 years of customer service experience in International BPOs (non-voice)
- Candidates to have worked in a previous North American Insurance company with Healthcare knowledge/ experience
- 1-2 years of industry experience (annuity mutual funds banking or insurance) preferably in Claims adjudication
Skills/Knowledge
- Good written and verbal communication skillsAbility to understand conventional English names is critical
- Good mathematical aptitude
- Good commitment to customer service and quality
- Good research and follow-up skills
- Typing skills of 25-30 words per minute
- Proven ability to work independently and in a team environment
- Ability to comprehend French documents is desirable
Responsibilities
- Processes customer claims in a timely and accurate manner
- Meets established quality control measures
- Meets individual productivity requirements
- Communicates with customers through written and oral correspondence
- Provides follow up on requests that cannot be immediately resolved
- Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
- Escalates issues to management when needed
- Works with management to set daily priorities to ensure prompt and efficient service
- Maintains flexibility in a high speed demanding team environment
- Identifies process improvements to increase efficiencies and streamline processes
- Actively participates in departmental team meetings and other open forums
- Assists with department projects and initiatives as needed
- Soliciting and compiling information and data related to processing activities
- Using PC application and functions such as Excel and Word to update and load data sets
- Working with mainframe applications and Electronic Response Messaging
- Creating and monitoring the processing checklists and calendars
- Meeting and exceeding client defined service level metrics on timeliness and accuracy
Job Competencies
Please list 4-6 job competencies that can be used to identify behavioral-based interview questions.
Rule based decision making ability
Accurate Data entry skills
Good typing skills/speed
Familiarity with review of Imaged documents Can interpret/understand various formats
Job Category:
Customer Service / OperationsPosting End Date:
30/10/2025Required Experience:
IC
Employment Type
Full-Time
