Associate Support Engineer (Start Date 8 September 2025)
Associate Support Engineer (Start Date 8 September 2025)
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Job Description
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As an Associate Support Engineer you will be responsible for providing excellent customer service to assigned Financial Institutions who are leveraging the nCino Bank Operating System. You will be responsible for triaging any customer reported error messages questions and configuration enhancements. You will also be responsible for learning the nCino Bank Operating System general banking knowledge and becoming a certified Salesforce Administrator.
Responsibilities
Communicate regularly with customers via multiple channels
Demonstrate advanced knowledge of the nCino Bank Operating System and configure our platform to nCino Gold Standards
Enable customers self-service capabilities through nCino Community
Prioritize research troubleshoot and resolve customer reported error messages questions and configuration enhancements
Apply Knowledge Centered Service methodology to capture structure reuse and improve articles as part of case management process
Analyze customer business processes and determine solutions
Collaborate with groups across multiple departments when necessary
Qualifications
Required:
Bachelors Degree in related field or equivalent experience preferred or combination of equivalent education experience or superior performance
Demonstrated dedication to customer service customer satisfaction and quality technical case work
Excellent problem solving decision-making and interpersonal skills
Excellent verbal and written communication skills for technical and non-technical audiences
Desired:
Knowledge of Salesforce
SQL/SOQL or related Database Experience
Certified Salesforce Administrator and/or Certified App Builder
Bachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field
Experience with the Salesforce Platform particularly supporting managed packages.
If you thrive in a high-energy entrepreneurial environment we invite you to share your passion ideas and excitement at nCino.
The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge skills abilities proficiencies experience education licensures/certifications as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
$21.25 - $32.93nCino provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability genetics or other protected addition to federal law requirements nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact us at .
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Required Experience:
IC
Employment Type
Full-Time
