Clinic/Practice Assistant, Internal Medicine

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality low cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

Located at 173 Worcester Street in Wellesley MA our office provides primary care for adult patients. Our adult internal medicine practice provides physical examinations routine health screenings and preventative care for patients ages 18. The goal is to identify and control patients health risk factors before they become problems. We diagnose and treat acute and chronic illnesses and promote general health disease prevention and overall well-being. Did we mention that parking is free at this location

Job Summary

We are seeking a full-time 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday from 8:30 am to 5:00 pm. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience exceeding our patients expectations.

Responsibilities:
- Leading up to the patient visit Practice Coordinators schedule all appointments conduct reminder outreach and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patients visit the focus is check-in which includes greeting patients answering all of their questions collecting co-payments and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit during check-out Practice Coordinators are tasked with scheduling follow-up appointments tests and/or procedures.
- Other duties include fielding all incoming telephone calls and triaging appropriately monitoring patient flow and waiting room activity and providing general support to practice leadership clinicians and peers.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Licenses and Credentials
Certified Medical Administrative Assistant CMAA - Data Conversion - Various Issuers preferred

Experience
office experience 2-3 years required

Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

Onsite

173 Worcester Street

40

Regular

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework