Quote to Cash Process Owner & Deployment Manager
Quote to Cash Process Owner & Deployment Manager
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Job Description
To define & manage the Civil Law Cluster Quote to Cash processes development and deployment roadmap. Working with the operational teams internal and external customer to identify requirements and build a program of project and IT developments to enhance the end-to-end process and system landscape from enquiries quotes order management collection bookings sample tracking thought to lab operations result reporting and invoicing.
Key Responsibilities and Accountabilities
- Build and maintain excellent relationships with internal team having awareness of their different requirements and organisational cultures.
- Liaise with customers to identify their needs to support building a UX that is industry leading and ensures customer retention and support scalable business growth.
- Effectively communicate customer requests and priorities to internal stakeholder groups to ensure correct priorities are made in development system & process roadmaps
- Define the Business processes to support the quote to cash process across the CLC cluster to support each of the business lines & market sectors.
- Define & monitor the lead KPIs for the Q2C processes and customer feedback.
- Good interpersonal skills including with customers.
- Define and manage internal SOPs work instructions Customer Operational Protocols and ensure any changes are communicated across the CLC teams.
- Adhere to CLC / EFS Policies and Processes as detailed in the Employee Handbook
- Undertake your daily role in accordance with the Eurofins values of customer focus competence and team spirit.
Qualifications :
Preferred Knowledge Experience and Technical Skills
- Previous experience of running and developing operational processes in Quote to Cash in a B2B & B2C business.
- System & Process development / deployment in CRM / Customer services EPR in a testing / service industry
- Strong financial understanding of Quote Order management - invoicing P&L & Balance sheet management
- Project & program management experience in a highly regulated environment.
- Experience in post M&A transformation and transitional deployment of business
- Previous experience in a high throughput forensic environment
- IT Proficient experience with Microsoft office G-suite CRM ERP Finance Power BI and LMS
- Prior knowledge of DNA profiling & Drug Alcohol toxicology processes and legislation
Person Specification
- Self-motivated
- Positive and forward thinking
- Good organisation and planning skills
- Good interpersonal skills
- Ability to work efficiently and effectively under pressure maintaining a calm and professional attitude.
- Able to work flexibly to meet the needs of the customer and internal stakeholders.
- Ability to multitask and demonstrate initiative.
Additional Information :
Due to the highly sensitive nature of the work applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC) as such any criminal convictions may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at In addition all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.
In return for your hard work and loyal service we will offer you a competitive salary and a selection of employee benefits via our flexible benefits menu which includes cycle to work give as you earn volunteering days buy and sell addition we also offer the following:
- Life Assurance (3 times annual salary)
- Private Medical Insurance
- Bonus Scheme
- Scottish Widows Company Pension Plan
- 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
- Employee length of service awards and yearly recognition schemes celebrating work anniversaries here at EFS.
- Employee tech scheme
- Discount vouchers and flexi reward points on our employee wellness hub
- Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings days out or your daily coffee
- Learning and study support
- Employee Assistance Programme
- Health Cash Plan membership
- Enhanced company sick maternity and paternity pay scheme
- Refer a friend scheme
- Subscription to mental health support and wellbeing
- Free on-site car parking
Due to the nature of the work we undertake on our EFS Midlands site for employees based at EFS Midlands or likely to attend EFS Midlands as part of their role you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises. This also applies to persons involved in clay pigeon shooting and those who regularly use any cartridge-based tools such as nail/stud guns. Please provide details on your application.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
