Senior Technical Support Analyst
Senior Technical Support Analyst
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Job Description
Job Summary
Job Description
WHAT IS THE OPPORTUNITY
The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications coordination with offshore/onshore support team and closely working with QA DEV various enterprise teams and business users.
WHAT WILL YOU DO
Work with AAP Support Team to achieve quality application support.
Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs maintaining server cyber hygiene.
Support backend system jobs and processes meeting SLA and business expectations
Participates or lead (depends of complexity) development testing planning and implementation of projects and fixes
Facilitates transition of application from development to production
Manages Disaster Recovery exercises for the application
Identifies and engages in process improvement opportunities and automation
Creates and maintains documentation related to important support processes
Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.
WHAT DO YOU NEED TO SUCCEED
Must Haves:
Experience of troubleshooting production issues determining root causes and engaging proactively in finding long-term solutions.
3 years in SQL Server 2012-2019 Sybase and working experience with Programming: C# XML HTML5 JavaScript.
OS Platforms: Windows Server 2012-2019 VM Linux. Cloud: PCF/Azure
Working experience with Web Services: SOAP WCF WEB APIS REST
Experience with Reporting Services: RSCON. Data warehousing tools: ETL DataStage SSIS
Nice-to-have:
Mix of technologies: DB: DB2 OS platform: AIX Azure. Analytics Tool: Elastic Search Kebana
Robotic Process Automation: RPA Ansible. Handy with Jira Confluence Share Point administration
Proficiency in communication skills
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
A world-class training program in financial services
#LI-POST
Job Skills
Cloud Technology Critical Thinking Customer Support Systems DevOps Group Problem Solving Installation Support IT Operations Support IT Service Level Management IT Service Management (ITSM) IT Standards Microsoft Microsoft Windows Environment SQL Databases Support Operations Task Coordination Technical TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
