Customer Service Associate II
Customer Service Associate II
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Job Description
Serve as the primary customer contact for your assigned portfolio of retail accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates problems order changes and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments and stakeholders such as but not limited to Logistics Manufacturing Regional Sales Managers Product Managers etc. to resolve customer issues. You will support order processing tasks including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. Be a part of growing our relationship with top Retailers such as The Home Depot Lowes Costco Ace Hardware TrueValue etc. Were looking for someone to help Resideo be our customers top choice by delivering excellent customer care and building up your business acumen while learning to address customer needs! Come be a part of THE team that is solving complex problems for the Resideo customer.
JOB DUTIES:
- Support customer order and return processing tasks accurately and efficiently.
- Support disrupting payment shortage deductions from customers with appropriate back-up information to receive a repay with regard to assigned portfolio of retail accounts.
- Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met.
YOU MUST HAVE:
- 2 years of customer service/account-related experience
- Working knowledge of SAP and/or other computer software programs (Ex: Microsoft Office Salesforce etc.)
- Working knowledge of EDI transactions.
- A keen attention to detail.
WE VALUE:
- The ability to learn quickly.
- A bias for results and action.
- The ability to work with a team in a collaborative setting.
- A commitment to discovering ways to improve service.
- First Alert and/or Honeywell Home related industry product knowledge
WHATS IN IT FOR YOU:
- The opportunity to make a difference and leave an impact with Resideo customers!
- Resideo provides employees with a comprehensive benefits package including life and health insurance retirement programs with a company match life assistance program accidental death and dismemberment insurance disability insurance and vacation & holidays.
#LI- YC2
#Hybrid
Required Experience:
IC
Employment Type
Full-Time
