Senior Wine Associate - Vino Volo at Vancouver Airport
Senior Wine Associate - Vino Volo at Vancouver Airport
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Job Description
DUTIES AND RESPONSIBILITIES
All Vino Volo positions including the Senior Wine Associate require that you embody a positive company image by providing courteous friendly and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary Cultivate Community Plant and Grow and Share the Wine.
Team Member Leadership & Development
Must love and support their Team!
Maintain standards for food beverage service and atmosphere while building positive customer relations.
Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volos wines making them want to buy these wines by the bottle
Collaborate with the team to create a relaxed refined and enjoyable environment for customers in spite of the stresses noise and crowds of the airport environment
Deliver and coach employees to charm and captivate customers with a service level they have never before experienced at an airport and rarely ever encounter at stores or wine bars outside the airport.
Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
Help train new team members in Vino Volos approach to wine service and sales
Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
Supporting programs to enhance staff morale and training which includes writing of schedules.
Effectively lead the restaurant while the Manager is not present.
Acts with integrity and honesty while promoting the company culture.
Operations:
Assist with food beverage labor-management costs receiving storage and inventory management.
Lead each shift by delegating duties assigning tasks and following up with all team members.
Demonstrate management and leadership ability through building effective relationships with customers supervisors team members and purveyors.
Must be proficient in each area of the bar to assist when necessary.
Follow inventory control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Prepare food when necessary.
Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
Follow proper procedures and guidelines for opening and closing the restaurant.
Work with manager to re-organize shift duties when necessary.
Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends holidays and peak business periods may be required according to the managers schedule.
Enthusiastically supports decisions once made by Vino Volo and management.
Open-minded to feedback.
EDUCATION EXPERIENCE CERTIFICATIONS:
Two to four years of total work experience is required in one of more of the following positions: manager or wine sommelier at a well-respected full-service restaurant manager or server at a wine bar or winery tasting room.
All applicants must also be at least 19 years of age.
POSITION QUALIFICATIONS:
Ability to lead and manage a team
Knowledge of wines including how to taste evaluate purchase and sell wines preferred but not required
Skilled at and enjoys delivering excellent customer service
Highly responsible and reliable
Detail-oriented
Experienced with and proficient at using retail point-of-sale systems
Proficient in Microsoft Office suite products
Must be able to pass required Transport Canada screening and background check
19 years of age or older (must be able to taste and evaluate product)
Fully functional sense of smell and taste needed to understand wines
Ability to communicate in English effectively both orally and in writing
Able to carry and balance a tray of full wine glasses; able to lift and carry a standard case of wine
Required Experience:
Senior IC
Employment Type
Full-Time
