Service Coordinator
Service Coordinator
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Job Description
The primary responsibilities of this position include: customer communication planning dispatching use of company software systems and other tasks as described in detail below. Ensure that all tasks assigned to you are organized performed safely and completed in a timely manner.
Essential Duties and Responsibilities include but are not limited to the following (other duties may be assigned as well):
Perform the following work order tasking for all commercial service technicians (performed daily):
- Create service orders w/ all pertinent client information in COINS
- Prioritize schedule and assign service orders to technicians
- Dispatch (send service order to mobile devices) and verify technicians have started calls
- Update service order status on all assigned service orders
- Ensure all complete calls are closed each day (this should be performed throughout the day)
- Be sure all time is coded properly remarks are edited materials and other costs listed properly.
- Scan all incomplete service orders to ensure they are being addressed timely.
- Contact technicians on open calls to get updates.
Other general tasking (performed daily):
- Verify timesheets are submitted for all mobile device users each morning (by 10AM) for the prior day
- Call each technician that has not submitted timesheets by 10AM to ensure they transmit
- Email service managers the names of the technicians that are not in compliance with this process requirement.
- Each morning review all calls from the prior night/weekend discuss with the technician(s) and enter into COINS.
General Duties and Responsibilities:
- Develop a detailed understanding of all commercial service technicians skills.
- Maximize the productivity and quality of the service technicians and insure prompt attention to emergency jobs.
- Before leaving each day make sure every tech has a job released on the scheduling board for the next day.
- Create work-week numbers and dispatch as applicable.
- Follow-up of National Accounts service calls (eta what was found if quote is needed and completion date) on line if the tech did not sign out.
- Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum).
- Follow-up on incomplete work to make sure it gets completed in a timely manner.
- Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
- Suggest methods of improvement to the operations manager
- Have strong organizational skills
- Climb stairs as required
- Computer skills ability to learn new programs and use company software systems
- Be self-motivated and a team player
- Demonstrate a great work ethic
- Multi task
- Adhere to safety requirements in shop (i.e. safety glasses safety shoes hard hats etc.)
- Other responsibilities may be added to this job description as situation requires
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $20.00/hour to $24.00/hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
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Required Experience:
IC
Employment Type
Full-Time
