Senior Cyber Support Specialist

Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peratons Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative effective and secure business processes.

Location: Arlington VA.

Role:

The Senior Cyber Support Specialist will provide both remote and on-site technical support to ensure the stability security and optimal performance of end-user workstations servers and network infrastructure. This role is responsible for administering user accounts managing system access through Active Directory and supporting system patching monitoring and maintenance this position the specialist plays a critical role in diagnosing and resolving hardware software and network-related issues ensuring compliance with security standards and supporting ongoing IT operations.

You will:

• Manage equipment provisioning maintain peripheral devices such as printers and plotters and provide technical guidance to users both remotely and desk-side.
• Will assist with maintaining Standard Operating Procedures (SOPs) and oversee critical infrastructure environments such as server rooms and lab networks.
• Will regularly interface with senior-level management to provide operational updates and project briefings.
• You will provide hands-on support of VMware vSphere environments proactive monitoring using enterprise tools and maintaining SIEM visibility for server room network connections.
• By evaluating current IT services and identifying areas for enhancement you will support the customers broader mission and evolving technical needs.
• Monitor remediate and report workstations servers and user accounts security compliance occurrences to system owners and users.
• Remotely and on-site administer user accounts network rights and access to systems via Active Directory.
• Assist with patching and management of systems remotely and on-site.
• Manage provision and distribute remote administrative laptops.
• Diagnose and resolve customer reported technical incidents problems and events.
• Install configure maintain and troubleshoot network connectivity issues cybersecurity systems workstations servers system hardware software and peripheral equipment in accordance with government customers standards.
• Provide status updates and briefs to senior-level management on IT projects and weekly operational tasks.
• Manage procurement of network printers and plotters toners paper and internal components.
• Deliver service restoration assistance involving the implementation of corrective action on known issues and escalating tasks to appropriate teams for support.
• Assist with the administration and maintenance of Standard Operating Procedures (SOP) to include the monitoring and management of Windows desktop servers and VMs configured in accordance with standards.
• Discover sensitive or vastly challenging IT problems and develop alternative methods of remediation.
• Administer and maintain a suite of enterprise proactive monitoring tools to monitor health and performance of cybersecurity tools networks and services.
• Provide technical guidance and support to users remotely and desk-side.
• Accurately input monitor and report daily tasks via ServiceNow for tracking purposes.
• Oversee on-site server room production and lab environments.
• Support the provisioning and maintenance of server room network connection via SIEM and monitoring tools.
• Monitor support and tune VDI infrastructure network issues and vSAN connection of lab environment via VMware vSphere.
• Supervise PDUs within server room racks to aid in the prevention of potential breaker tripping and overloads.
• Facilitate the mission of the customer by evaluating the existing and future IT requirements and continuously expanding on the current services provided.

#DSCM

Required:

• Bachelors degree and a minimum of 5 years of relevant experience.
  
  • An additional 4 years of experience will be considered in lieu of degree/education.
• Either possess or obtain prior to start date ONE of the following certifications:
  • CISSP-ISSAP CISSP-ISSEP CISSP Security CE CySA PPDA Agile IC SNOW App Dev.
• VMware vSphere support experience.
• U.S. citizenship required.
• Active Secret security clearance.
  • Ability to obtain a final Top Secret security clearance.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.