Manager of Base Technologies
Manager of Base Technologies
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Job Description
Summary Statement
Essential Functions
- Manage the Desktop Support and Intake Supervisors and oversee operations of both teams.
- Set policy and procedure for the Helpdesk.
- Define statistics for the team facilitate capturing the needed data and report out on performance regularly.
- Manage the budge for the Helpdesk including annual refresh cycles such as PC Refresh.
- Manage on-hand inventory needed in each county to ensure fast support to the Courts.
- Establish policy and procedure and manage resources against these standards.
- Communicate with Court leadership to understand support needs gauge customer satisfaction and drive initiatives that benefit Court operations.
- Facilitate escalation of high-severity issues within the organization.
- Own the configuration and usage of ITSM tools such as Epicor.
- Establish weekly coverage plans with the Desktop Support and Intake Supervisors.
- Establish weekly coverage plans for After-Hours Support.
- Monitor and manage the flow of tickets within the ITSM system ensuring tickets are being properly assigned worked updated and resolved.
Job Requirements
- Three years experience in information technology project management which includes planning scheduling staffing coordinating controlling monitoring evaluating and reporting on status of IT projects.
- Three years experience in maintaining computer platform operations components configurations and hardware and software functions for base technologies such as database software platform technology disciplines or technology science.
- Knowledge of budget administration which includes managing developing analyzing and implementing budgets; developing strategic plans and establishing internal control.
- Knowledge of contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
- Knowledge of staff supervision acquired through course work academic training training provided through an employer or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning assigning reviewing and evaluating the work of others; OR supervising through subordinate supervisors a group of professional technical and clerical employees.
Conditions of Hire
- A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
Benefits
- Full time employees are eligible for FREE parking!!!
- To learn more about the comprehensive benefit package please visit our website athttps:// Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab at.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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