Customer Care Representative
Customer Care Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Corporate Overview
Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier faster and better than ever.
The Opportunity
The Customer Care Representative will serve as the primary point of contact between our customers and internal departments. They are responsible for providing a seamless customer experience by providing support throughout the entire order process. The Customer Care Representative will play a proactive role in using product knowledge to help the customer select the right equipment for their menu and application.
Essential Duties and Responsibilities
- Enters all required information into the computerized systems ensuring accuracy and timeliness (i.e. order entry repair orders CRM EDI Amazon auto quote etc.)
- Serve as the frontline contact for customer inquiries via incoming calls emails or live chats providing both domestic and international customers with accurate information on products availability lead time pricing order status etc.
- Coordinate with cross-functional teams to ensure on-time delivery and issue resolutions
- Knowledgeable on Server international and domestic equipment in all product categories; knowledge base to include equipments features and benefits as well as basic maintenance and problem troubleshooting
- Writes detailed and accurate non-conformance reports (NCRs)
- Process customer credit card payments through PayPal
- Manage freight quotes with customer and shipping department
- Actively participates in team meetings and completes required reports including planned orders past due orders order lead time and any other reports as needed by proactively sharing information for discussion
- Performs other duties or responsibilities as requested or required
Requirements
- High School diploma. Associates degree is preferred
- minimum of 1 year of customer care experience
- Excellent written and verbal communication skills
- Proven ability to resolve customer issues using empathy patience and listening skills
- Strong desire to assist customers with questions and provide feedback in a timely manner
- Demonstrated planning organization critical thinking and follow-through skills
Benefits
- Five (5) weeks PTO
- Ten (10) Paid Holidays
- Three (3) days to Paid to Volunteer
- Robust 401(k) with up to 6.0% Company Contribution/Match
- Exceptional health care benefits
Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
