General Virtual Assistant
General Virtual Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Overview:
We are looking for a highly organized and self-driven General Virtual Assistant (GVA) with a solid background in BPO or call center operations. This role supports clients in a variety of administrative and operational tasks. Your prior BPO experience will be valuable in handling fast-paced workloads maintaining service excellence and adapting quickly to client needs.
Key Responsibilities:
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Provide administrative support including email management calendar scheduling and data entry.
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Handle customer service-related tasks such as responding to inquiries via email chat or voice.
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Assist in managing CRM tools and tracking customer interactions or sales pipelines.
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Prepare reports presentations and basic spreadsheets as needed.
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Support marketing tasks like basic research content scheduling or list building.
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Maintain client confidentiality and handle sensitive information with discretion.
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Communicate clearly and professionally with internal teams and external stakeholders.
BPO-Related Duties Highlight:
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Apply call center experience to manage customer escalations or front-line support tasks.
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Utilize BPO-standard SOPs and QA protocols to ensure accuracy and consistency in task execution.
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Leverage multitasking and time management skills from BPO background to meet strict SLAs or deadlines.
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Perform client account handling order processing or tech support depending on the clients business.
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Use tools common in BPO (e.g. Zendesk Freshdesk Salesforce RingCentral or Dialpad).
Qualifications:
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At least 2 years of Virtual Assistant experience preferably in a fast-paced client-facing role.
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Minimum 1-2 years BPO/call center experience in customer service sales or technical support.
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Strong written and verbal English communication skills.
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Tech-savvy; able to learn new tools and platforms quickly.
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Experience using G-Suite MS Office and project management tools (e.g. Trello Asana ClickUp).
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Must be proactive detail-oriented and reliable.
Preferred Skills:
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Familiarity with CRM tools and automation platforms
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Background in customer retention upselling or lead generation
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Basic knowledge of eCommerce or social media management
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Experience in remote communication and working with international clients
Why Join Us:
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Long-term remote opportunity
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Exposure to diverse industries and clients
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Professional development and training support
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Performance-based growth path
Summary:
This role is perfect for a BPO professional transitioning into a virtual setup. Your customer-first mindset ability to manage tasks under pressure and experience in structured environments make you an excellent fit for supporting global clients virtually.
Employment Type
Full Time
