Trainer - Mortgage/House Insurance Program
Trainer - Mortgage/House Insurance Program
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule: Onsite (Rockwell/Ortigas)
Shift: Flexible
Start Date: ASAP
Responsibilities:
- Developing call centers education materials such as digital presentations how-to manuals and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Qualifications:
- Must have experience supporting a Mortgage/House Insurance program as a Trainer
- More than 2 years experience in training
- Experience supporting Insurance and other programs
- Strong facilitation skills
Employment Type
Full Time
