Print Customer Service Representative
Print Customer Service Representative
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
This position is classified as an Administrative Specialist II. Work in this position will be split between the Enterprise Administration office located at 2020 Yonkers Road Raleigh NC and the Nash Print Plant located at 2869 US Hwy 64 Alt. Nashville NC with at least one day at each location per week.
This position requires a Valid NC Drivers License
The primary purpose of Correction Enterprise Customer Service Department is to promote inmate manufactured products to a wide variety of tax-supported entities. This position works in print customer service providing customer support for NCCEs most demanding and exacting product manufactured. This position supports the Print Sales Person position and thus needs to be familiar with all aspects of print customer service. This position must possess good communication and organizational skills as orders must be processed in an expeditious manner. This position must be able to work within critical and demanding timeframes. Must be organized and able to use time wisely and efficiently. This position has a moderate amount of phone contact with customers. This position is responsible for providing general product information as well as procedural information for ordering delivering and pricing of the printing services. This position must be knowledgeable of technical printing specifications to be able to effectively communicate with the manufacturing plant and customers. This position develops and maintains a top-quality interface when dealing with both internal and external customers. This position will work directly with be among train and/or supervise state prison offenders and understand and be willing to ensure compliance with policies governing such activities.
This is a full-time position (40 hours per week) withState BenefitsNote to Current State Employees
State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position. If selected for this position a new salary will be recalculated taking into consideration the quantity of relevant education and experience funding availability and internal equity. Based upon these factors a pay increase MAY result.
Knowledge Skills and Abilities / Competencies
Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preference
- Proven printing industry experience and some knowledge of printing processes terminology and file formats.
- Demonstrated proficient computer skills including Microsoft Office software Outlook Word Excel
- Documented ability to multitask and prioritize in a fast-paced environment.
- Documented ability to work directly with be among train and/or supervise and ensure policy compliance with state prison offenders
- Prior print estimating experience.
- LEAN manufacturing experience.
- ERP CRM or other order entry software experience.
- Experience with NCFS/Oracle
Minimum Education and Experience Requirements
Somestatejobpostingssayyoucanqualifybyanequivalentcombinationofeducationandexperience.Ifthatlanguage appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See.gov/experience-guidefor details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience;
or
Equivalent combination of education and experience.Supplemental and Contact Information
ComeJoinUsToMakeADifference!
Department of Adult Correctionis one of the largest state agencies with more than 19000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention protection and preparation as well as the care custody and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody healthcare and facility operations staff as well as the division of Community Supervision. Other divisions include Administration Compliance & Accreditation Comprehensive Health Services Internal Affairs & Intelligence Operations Post-Release Supervision & Parole Commission and Rehabilitation & Reentry.
The Correction Enterprisesdivision is committed to providing technical and behavioral job training to offenders aiming to enhance their skills and increase their chances of successful reintegration into society upon release. They achieve this goal by operating a self-sufficient business that mirrors a real-life work environment which exposes offenders to practical work experience and helps them develop positive work ethics and attitudes. This is done at no cost to North Carolina taxpayers making it a sustainable and valuable program for offenders and the community alike.
The North Carolina Department of Adult Correction (DAC)isanEqualOpportunityEmployerthatembracesanEmployment reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DACusestheMerit-BasedRecruitmentandSelectionPlantofillpositionssubjecttotheStateHumanResourcesActwith the most qualified salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
ApplicantsseekingNationalGuardPreferencemustattachaNGB23A(RPAS)iftheyareacurrentmemberoftheNC 6yearsand was discharged under honorable conditions they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division click this link for specific certification requirements: Correctional& Probation/Parole Officer Certification.
The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent Detect and Respond to Prison Rape. Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREAHiring and PromotionProhibitions (DownloadedPDFreader).
Per NCGeneralStatute143B-972.1(DownloadPDFreader) applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBIs NextGeneration IdentificationSystem: Criminal Justice Record of Arrest and Prosecution Background Service (RAP Back).Thisisin addition to submitting fingerprints during the application process.
If you were ever charged with a criminal offense at some point in your life you will be required to provide certified and true copies of warrant(s) and judgment(s) for each offense (other than a minor traffic violation) as a condition of employment even if documentation and charges have previously been reported to this agency.
Duetothevolumeofapplicationsreceivedweareunabletoprovideinformationregardingthestatusofyourapplication are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification.
For technical issues with your application please call the Applicant Support Help- Line at. If there are any questions about this posting other than your application status please contact Lisa Byrd at.gov.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
