Senior Scheduling Coordinator

• Are you passionate about making a positive difference in your local community

• Assist customers to live independently in their home keeping them safe and connected to their community.
  
  

We are looking for a permanent full time Senior Scheduler to join our caring and dynamic office team in Parramatta. Just Better Care Schedulers play a key role in helping families receive the care and support services they need.

Schedulers are responsible for coordinating the delivery of services using a team of qualified Home Care Workers. You will be the point of contact for Home Care Workers Case Managers and Customers ensuring our aged care/NDIS customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services supporting people to live independently. For over 15 years we have been supporting older people and people living with disability to live independently in their own homes and stay connected to their local community.

Our friendly compassionate and experienced team makes this possible.

Duties and responsibilities include:

• Developing and managing customer service schedules including service planning confirmation and short notice placements and cancellations in accordance with day-to-day rostering requirements

• Preparing and transmitting schedules for customer services to Home Care Workers including accurate support information to ensure that the staff can perform their role accordingly.

• Making and receiving calls and emails from internal and external stakeholders. Screening and forwarding incoming calls.

• Arranging replacement staff to cover planned or unplanned absences and shift changes

• Ensure the accurate entry of shifts leave and mileage into the rostering tool.

• Verifying allocation ofHome Care Workers against customer service schedules to ensure timesheet data is processed in a timely manner

• Maintaining and updating data in company information systems

• Meeting the specified standards for the delivery of quality in-home care and support services

• Perform high quality administrative duties in a high-volume environment.

• Perform other duties consistent with the position.

About you:

• Experience using Alayacare is mandatory.
• Proven experience in rostering scheduling or workforce coordination.
• Strong attention to detail and ability to problem-solve on the fly.
• Ensuring compliance with Award conditions (e.g. hours breaks shift types).
• Communicating roster changes clearly to staff and clients.
• Maintaining up-to-date information in rostering systems such as AlayaCare.
• Collaborating with internal teams to support staff wellbeing and service continuity.
• Producing reports on rostering efficiency and workforce utilisation.
• Minimum 1 years recent experience in a scheduling role within Community Care
• Have an understanding of the NDIS and the Aged Care sector
• Ability to think in a fast paced environment
• Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience
• Ability to work with customers & staff with English as a second language

• Strong interpersonal communications and negotiations skills
  
  
• Ability to build and develop a strong relationships
  
  
• Effective decision making skills
  
  
• High level of attention to detail and accuracy
  
  
• Effective organisational and planning skills
  
  
• Highly proficient computer skills including Microsoft Office