Member Relationship Specialist II

Responsibilities include but are not limited to:

• Consistently meeting established performance standards service standards and sales goals

• Developingand deepening member relationships by providing high-quality consultative service thatidentifies member needs and matches those needs with value-added USCCU products and services

• Using active reflective and empathic listening to triage member calls to assess member needs and apply the proper protocol effectively and in a timely manner.

• Processing member transactions/inquires coming through telephone channel efficiently accurately and in a timely manner. Includes deposits and withdrawals loan payments new account application lending applications and all related documentation

• Using credit scoring sound lending practices and solid judgment to make lending recommendations or decisions

• Ensuring compliance with all applicable laws regulatory requirements policies and procedures as they relate to USCCUs products and services

• Acting on occasion as a backup Member Relationship Specialist at otherUSCCU locations/branches

The ideal candidate will:

• Have a minimum of one year experience in financial institution sales and service with a proven track record of meeting production and sales goals

• Be knowledgeable in Bank Secrecy ActOFAC US Patriot Act Regulation CC and funds availabilityGLBand Member Financial PrivacyNCUSIF and Truth in Savings

• Possess a high sense of urgency attention to detail initiative and integrity

• Have exceptional interpersonal customer service and communication skills

• Pass a pre-employment background and credit check

Compensation:

The hourly rate range for this position is $20.57 - $24.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

Why USC Credit Union is a great place to work:

• Medical through USC Network Blue Cross and Kaiser: Care and Health Care Flexible Spending Accounts (FSAs): with up to 10% employer contributions: reimbursement: Time Off (PTO) including up to 24 vacation days (based on tenure) 12 sick days 9 paid holidays 1 paid personal day 4 paid winter recess days paid bereavement and paid jury duty: and voluntary insurance benefits: Center that provides programs resources and services to benefits-eligible staff and their dependents that help them thrive in all areas of work-life wellness: generous perks and discounts: On!

  Minimum Education:
  High school or equivalent
  
  Minimum Experience:
  1 year of customer service sales or retail banking experience.
  
  Minimum Skills:
  Demonstrated lending experience and knowledge of consumer loan products and services.
  Excellent interpersonal written and oral communication skills.
  Demonstrated ability to work independently with minimal supervision and as a member of a team.
  Ability to multi-task and build relationships in sales environment.
  Demonstrated experience with office management software/tools (e.g. Google suite Slack Microsoft Excel).
  
  
  Preferred Education:
  Bachelors degree in related field(s)
  
  Preferred Experience:
  3 years of customer service sales or retail banking experience or experience at a financial institution.
  
  Preferred Skills:
  Knowledge of various job-related regulations (e.g. Bank Secrecy Act Regulation E Gramm-Leach-Bliley Act).

  USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

  We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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  Experience:

  Unclear Seniority