Technical Account & Implementation Manager
Technical Account & Implementation Manager
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Technical Account & Implementation ManagerWhat does a successful Technical Account & Implementation Manager do at Fiserv
As a successful Technical Account & Implementation Manager you will be responsible for the full execution and installation of clients onto Fiserv platforms. You will provide technical and operational support coordinate key activities with cross-functional departments and teams external vendors and the client to ensure the implementation process is completed on time and in accordance with this role you will also be responsible for reviewing and improving processes/procedures needed to implement manage and support your client(s). You will work with the Commerce Hub and PayFac Product teams to identify and improve the client experience and support structure. You will also work closely with your client(s) relationship manager to solve day-to-day business needs.
What you will do:
- Provides clear concise written and verbal answers to complex technical questions.
- Lead manage and implement multiple concurrent efforts driving project schedule scope cost risk and issue management. This includes but not limited to configuration set up and testing.
- Develop and maintain project plans and related task lists as necessary providing contentious feedback and status updates to key stakeholders.
- Act as the project manager and client point of contact through the life cycle of the project.
- Develop expertise across a broad spectrum of solution deliverables.
- Develop and maintain client relationships manage client expectations while maintaining professionalism under pressure.
- Identify and resolve gaps in processes and procedures uncovered during the implementation and client support process.
- Create/update processes and procedures documentation including but not limited to implementation guides user guides & API documents.
- Conduct and assist with investigations for issues raised by client pre and post implementation.
- Prioritize track and execute multiple initiatives and drive successful results.
- Support software deployments for new releases and provide post-implementation support.
- Strong numerical and analytical skills the ability to complete methodical root cause analysis and troubleshoot technical issues.
- Ensures project methodologies project delivery processes and implementation management processes are followed.
- Makes complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment.
- Resolve issues with the appropriate urgency with strong attention to detail and follow up as required.
What you need to have:
- Prior work experience managing client implementations
- Proficient in MS-Office Suite including MS Project Excel Word and PowerPoint
- Detail oriented; someone with strong attention to detail and follow-up
- Previous work experience in Project Management Client Management or Payments
- Experience in relational and non-relational databases
- Experience in Restful web services API
- YAML Experience
- Ability to multitask and prioritize effectively
- Strong sense of accountability and follow through
- Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff
- Ability to speak to a technical and non-technical audience
What is nice to have:
- Bachelors degree in Business computer science mathematics physics or engineering
- Prior implementations experience for PayFac clients
- Experience with Fiserv products
- Prior experience with Confluence/JIRA/Clarity
- Project management/SCRUM certification(s)
*In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Employment Type
Full-Time
