Operations Manager
Operations Manager
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1 Vacancy
Job Description
SERVPROof La Jolla is excited to offer the position of Operations Manager! Our franchise is seeking someone who is comfortable working hard in challenging situations enjoys meeting new people has excellent communication skills enjoys supervising others and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills then youll thrive in this work environment!
Description:
Manage production operations ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production.
Responsibilities:
- Manage the daily operations of fire and water cleanup and restoration Franchise with a longstanding local reputation and clientele
- Monitor and manage Marketing Production and Office to meet (or exceed) revenue expense and profit goals and objectives
- Conduct regular safety and staff meetings
- Ensure production staff follows SERVPROFranchise processes relating to customers and takes care of customer needs ensuring Franchise is always in compliance with SERVPRO corporate
- Oversee and assist with training and development evaluations of staff as necessary oversee all hiring and terminations
- Network and build relationships with centers of influence (COIs)
- Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs ensuring most efficient production possible
- Manage all Large Loss jobs by providing quick responses to job loss site ensuring any size losses are handled professionally and profitably
- Oversee and verify accuracy of job estimates resulting in improved profit margin
- Ensure compliance with job standards to achieve defined results in production division
- Oversee repairs via subcontractors and ability to estimate/sell repairs after mitigation
- Keep facility in working order ensuring equipment is well-maintained
- Make sure production team employees follow safety and risk management guidelines on the job site in the office and while traveling
- Review all job paperwork (scope estimate job diary and work orders) to ensure staff is ready to do the job efficiently and within compliance
Qualifications:
- High school diploma/GED college degree preferred
- IICRC certificationsWRT and ASD Master designation a plus
- Effective written and oral communication
- 5 years management experience in the Fire and Water Restoration industry
- Construction management experience GC preferred
- Excellent leadership and communication skills
- Knowledgeable at estimating job costing and quality control
- Working knowledge of Microsoft Outlook Excel Word and Xactimate estimating software
- Experience working with property owners and clients
- Ability to travel locally and out of state when necessary
As a valued SERVPRO employee you will receive a competitive pay rate with opportunity to learn and grow. Please apply with resume and salary requirements.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
Manager
Employment Type
Full-Time
