Customer Development Manager - Phoenix, AZ
Customer Development Manager - Phoenix, AZ
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Job Description
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!
Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.
Do you want to make a difference in the lives of people and their pets What about having the opportunity to connect with others across the world full of stimulating discussions and making impactful contributions If this is how you see your career Hills is the place to be!
Hills Pet Nutrition is a multi billion dollar global division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Diet brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology products and expertise to pet owners veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to todays dynamic retail environment it is an exciting time to be a part of the Customer Development organization at Hills Pet Nutrition. Our highly energetic and focused team is dedicated to driving growth for Hills Pet Nutrition and for PetSmart in this ever-changing landscape.
As the Customer Development Manager (CDM) youll play a pivotal role in planning aligning and executing Hills go-to-market strategy crafting win-win solutions for Hills PetSmart and our customers. Youll collaborate closely with customers our third-party distributor and Hills corporate team to meet and exceed net sales share and margin goals. This position focuses on managing a large and complex omnichannel customer with high sales volumes extensive store presence significant marketplace impact and a sophisticated approach to customer engagement. Strong leadership is essential to drive strategic plans and maximize our partnership with PetSmart.
What You Will Do:
Connect the Dots: Maintain a keen sense of the big picture to spot product and program opportunities develop customer-specific 7P strategies utilizing consumer insights and stay aware of competitors to consistently meet business objectives.
Attention to Detail and Planning: Oversee inventory lifecycles and fixtures to maximize ROI for Hills and PetSmart.
Analyze Business Channels: Develop and sustain processes for evaluating customer business trends shopper insights and post-activity analyses using customer consumption data.
Customer Engagement: Plan and execute customer meetings to garner support for Hills Go-to-Market strategies.
Strategic Initiatives: Create and implement annual plans and strategies that drive toward commercial goals.
Category Growth Partnerships: Engage customers on growth expectations and develop solutions that propel Hills brand and business forward.
Program Customization: Tailor specific programs with Hills Shopper Marketing to leverage brand strategies and boost incremental sales.
Partnership Building: Foster trusted relationships with internal and external cross-functional teams to achieve goals and execute strategies with integrity.
Forecasting and Budget Management: Maintain precise volume promotion and spending forecasts including managing customer payments to align with sales and promotional plans.
Collaborative Execution: Work internally to align Hills retail environment and brand strategy with investment guidelines.
Drive Action: Lead monthly customer planning meetings to evaluate actuals and future plans ensuring objectives are met.
Additional Qualifications/Responsibilities
Required Qualifications:
Bachelors degree in Business or a related field
3 years of experience in managing large complex customer relationships
5 years of CPG (Consumer Packaged Goods) experience
Experience using Google Sheets or Excel
Experience creating persuasive presentations using Google Slides or Powerpoint
Preferred Qualifications:
2 years of Category Management Insights or Business Analytics experience
Experience with supply chain/logistics
Customer Engagement (call on a customer and present to them)
Excellent negotiation skills to foster win-win solutions with patience and respect
Strong ability to identify common grond and understand customer priorities
Nielsen (or similar IRI) knowledge
Aptitude for managing ambiguity and quickly strategizing solutions
Ability to work collaboratively across various functions and channels to drive execution
Curious with strong analytical skills able to use data & analytics to develop commercial recommendations that result in growth
Maintain a deep understanding of the category channel business & customers and growth drivers as well as how to use data and analytics to identify opportunities and gaps
Proficient computer skills including intermediate level (or greater) experience with Google Suite Excel JDA
Project management skills
Compensation and Benefits
Salary Range $94000.00 - $133000.00 USD
Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company .
Required Experience:
Manager
Employment Type
Full Time
