Loan Operations Assistant Manager - Pre Closing

GENERAL DESCRIPTION OF POSITION

The Loan Operations Assistant Manager will manage the daily departmental functions to ensure they meet or exceed all service level agreement (SLA) standards in place. This position will also provide assistance in the hiring process for the Loan Operations department; which includes reviewing applications and contacting applicants as well as the involvement in the interview process and decision to hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Verify all vendor orders are properly placed logged and monitored and all loan submissions for pre-screening are complete ahead of document preparation and closing. This duty is performed daily about 80% of the time.

2. Verify that all loan information submitted for pre-screening meets company policy and regulatory compliance guidelines. This duty is performed daily about 90% of the time.

3. Ensure all customer service opportunities are handled accurately and professionally by loan operations. This duty is performed daily about 50% of the time.

4. Develop systems and procedural training for existing loan operations staff employees and new hires. This duty is performed as needed about 20% of the time.

5. Review and monitor departmental work queues and adjusts personnel according to volume and staffing. This duty is performed daily about 60% of the time.

6. Manage the daily departmental functions to ensure they meet or exceed all service level agreement (SLA) standards in place. This duty is performed daily about 70% of the time.

7. Review special requests from lenders and confirm required management approvals are in place before taking a requested action or escalating to the Loan Operations Manager. This duty is performed as needed about 10% of the time.

8. Keep abreast of technical and regulatory developments that affect loan operations request projects or makes necessary changes to adhere to those requirements. This duty is performed quarterly about 25% of the time.

9. Review and monitor employee attendance performance and productivity to aid in annual performance evaluations. This duty is performed annually about 20% of the time.

10. Complete performance evaluations for loan operations staff. This duty is performed annually about 50% of the time.

11. Manage adjust and approve time-cards for loan operations staff. This duty is performed weekly about 25% of the time.

12. Establish developmental goals for employees and handle personnel concerns. This duty is performed as needed about 10% of the time.

13. Provide guidance in the hiring process for the Loan Operations department; which includes reviewing applications and contacting applicants as well as the involvement in the interview process and decision to hire. This duty is performed as needed about 30% of the time.

14. Conduct periodic meetings to ensure staff remains informed of all policy and procedure updates. This duty is performed as needed about 20% of the time.

15. Manage overall process of uploading documentation to various imaging systems. This duty is performed daily about 10% of the time.

16. Ensure loan submissions for document preparation are completed timely with accurate data input in the documentation system. This duty is performed daily about 80% of the time.

17. Ensure and determine all loan documentation generated meets policy and regulatory compliance guidelines. This duty is performed daily about 90% of the time.

18. Manage and verify all CIP Review requests are completed timely and accurately within nCino and Service Now. This duty is performed daily about 70% of the time.

19. Review Laserpro software release notes when they are published to identify testing and training items. This duty is performed quarterly about 25% of the time.

20. Complete required BSA/AML training and other compliance training as assigned. This duty is performed quarterly about 5% of the time.

21. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily about 100% of the time.

22. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting marketing business administration finance etc. Equivalent to a four year college degree plus 5 years related experience and/or training and 3 years related management experience or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals safety rules operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers clients general public and other employees of the organization. ability to read analyze and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports business correspondence and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts such as fractions ratios and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES LICENSES REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES LICENSES REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Advanced: Word Processing/Typing

Intermediate: Contact Management Payroll Systems Spreadsheet

Basic: 10-Key Accounting Alphanumeric Data Entry Database Presentation/PowerPoint

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities may include but not limited to interviewing hiring and training employees; planning assigning and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a large group (16-25) of employees who are engaged in diversified activities.

Supervises the following departments: Loan Operations

WORKING CONDITIONS

Periodically exposed to such elements as noise intermittent standing walking pushing carrying or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job the employee is continuously required to sit use hands to finger handle or feel talk or hear; regularly required to reach with hands and arms; occasionally required to stand walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and ability to adjust focus.

ADDITIONAL INFORMATION

- Strong skills in Microsoft Excel and Word required
- Strong oral and written communication skills

Required Experience:

Manager